What are the responsibilities and job description for the Vice President of RCM Operations position at Harris Computer?
Executive Leadership Responsibilities
Enterprise Revenue Cycle Strategy
Enterprise Revenue Cycle Strategy
- Define and execute the enterprise operational strategy for revenue cycle services across Ambulatory and Hospital client segments.
- Drive the operational roadmap that supports revenue growth, margin expansion, and service scalability.
- Partner with executive leadership to align RCM operations with the company’s strategic growth and market expansion objectives.
- Identify and implement initiatives that accelerate cash performance, operational efficiency, and client value delivery.
- Own operational performance supporting $45M in annual revenue, ensuring consistent achievement of financial and operational targets.
- Drive improvement across core RCM performance metrics including:
- Days Sales Outstanding (DSO)
- AR aging and backlog management
- Clean claim rate
- Net collection rate
- Denial rate and appeal success
- Cash acceleration and revenue yield
- Identify and eliminate revenue leakage across the revenue cycle.
- Partner with Finance on budgeting, forecasting, margin improvement initiatives, and cost optimization.
- Implement scalable operational models that improve productivity, quality, and profitability.
- Provide executive leadership for a 700 person global workforce operating across the U.S., India, and the Philippines, supported by multiple external contracting firms.
- Oversee operational performance across all core revenue cycle functions including:
- Coding
- Patient services / call center operations
- Credentialing and provider enrollment
- Charge entry and billing/data entry
- Payment posting
- Claims follow-up
- Denials management
- Appeals
- Establish governance and accountability structures across onshore, offshore, and vendor-delivered operations.
- Lead workforce strategy including capacity planning, staffing models, vendor utilization, and global labor optimization.
- Drive enterprise-wide operational transformation initiatives to modernize and scale revenue cycle operations.
- Implement standardized operating models including:
- Enterprise SOPs
- Quality assurance frameworks
- Productivity benchmarks
- Workflow standardization
- Global performance management
- Lead continuous improvement initiatives using Lean, Six Sigma, and data-driven operational methodologies.
- Champion adoption of automation, AI-enabled RCM technologies, and robotic process automation (RPA) to improve efficiency and accuracy.
- Provide operational oversight across 30 EHR, practice management, and billing platforms supporting a diverse healthcare client base.
- Partner with Product, Technology, and Engineering teams to:
- Improve system interoperability
- Enable automation and workflow orchestration
- Enhance analytics and reporting capabilities
- Reduce manual operational dependencies
- Support technology-enabled revenue cycle innovation that differentiates the organization in the market.
- Serve as the senior operational leader responsible for client delivery excellence and SLA performance.
- Partner with Client Success and Account Management teams to drive:
- Client satisfaction and retention
- Transparent performance reporting
- Proactive issue resolution
- Strategic operational improvements
- Participate in executive-level client governance meetings, QBRs, and escalation management.
- Support sales and growth initiatives, including participation in RFP responses, operational due diligence, and new client onboarding strategies.
- Establish enterprise performance dashboards and reporting frameworks that provide real-time visibility into revenue cycle performance.
- Leverage analytics to drive improvement across:
- Payer performance
- Denial root causes
- AR aging trends
- Workforce productivity
- Client financial outcomes
- Deliver executive-level reporting and insights to C-suite leadership and board stakeholders.
- Build and lead a high-performing global leadership team including Directors, senior operational leaders, and functional experts.
- Establish leadership development programs that strengthen organizational depth and succession planning.
- Foster a culture centered on:
- Accountability
- Operational excellence
- Continuous improvement
- Client-centric service delivery
- Drive workforce engagement within a large-scale remote and distributed workforce model.
Salary : $45