What are the responsibilities and job description for the Server Lead position at Harrah's Northern California?
Job Summary
Leads the restaurant’s teammates in all aspects of day to day operations of their shift. Assigns tasks and duties to ensure restaurant operates smoothly. Handles minor guest issues and escalates any concerns to the restaurant manager.
Qualifications
Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.
This position is included in the CBA with UNITE HERE! International Union.
JOB CODE: 113-26
Leads the restaurant’s teammates in all aspects of day to day operations of their shift. Assigns tasks and duties to ensure restaurant operates smoothly. Handles minor guest issues and escalates any concerns to the restaurant manager.
Qualifications
- Required excellent customer service and communication skills.
- Required at least 21 years of age.
- Preferred 1-year previous food service experience.
- Preferred minimum 6-months experience in money-handling and cash register operations.
- Preferred previous restaurant experience.
- Acknowledges, greets and converses with restaurant guests.
- Trains new employees in all aspects of the restaurant.
- Processes cash transactions by accepting money and making necessary change; presents a receipt to the guests.
- Keeps work area neat, clean and stocked with supplies.
- Maintains open communication with guests and employees.
- Ensures positive guest service while taking appropriate actions to exceed guest expectations.
- Ensures day to day task and duties are completed by employees, escalating any concerns to the supervisor.
- Maintains an awareness of all menu items.
- Relays pertinent information to employees.
- Stays up to date on all promotions/special events.
- Recognizes employees when appropriate.
- Ability to read, write, speak and understand English.
- Perform other duties as assigned traditionally performed by a Server Lead
- Must be able to work and maneuver in a close or small working environment during entire shift.
- Must be able to access kitchen area when picking up food orders and maneuver to and from during entire shift.
- Must be able to lift heavy trays with food above shoulder level.
- Must be able to write customer orders legibly.
- Must be able to tolerate hot temperatures when in kitchen areas.
- Must be able to stoop, bend, reach, and kneel.
- Must be able to lift up to 50 pounds.
- Must be able to push carts weighing up to 100 pounds.
- Must be able to use proper team lifting and carrying techniques.
- Must possess the manual dexterity to complete required “side work”.
- Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.
Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.
This position is included in the CBA with UNITE HERE! International Union.
JOB CODE: 113-26