What are the responsibilities and job description for the Cage Cashier Supervisor position at Harrah's Northern California?
Job Summary
Supervises the overall personnel and operation of the cage on an assigned shift in the absence of the Cage Cashier Manager. Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Protects company assets while dealing with the public in an efficient and courteous manner. Cashes negotiable instruments, cashes-in chips, sells or buys coin, orders and receives cash/coin from bank, and assists customers to establish check cashing limits.
Qualifications
Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.
JOB CODE: 104-26
Supervises the overall personnel and operation of the cage on an assigned shift in the absence of the Cage Cashier Manager. Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Protects company assets while dealing with the public in an efficient and courteous manner. Cashes negotiable instruments, cashes-in chips, sells or buys coin, orders and receives cash/coin from bank, and assists customers to establish check cashing limits.
Qualifications
- Required high school diploma or equivalent.
- Must be at least 21 years of age.
- Required experience in casino cashier/credit areas.
- Required minimum of 2-years’ experience as a Cage Cashier, with experience in all phases of the cage operation.
- Must possess basic math skills including ability to add, subtract, multiply and divide without calculator.
- Strong computer skills, including experience with Microsoft Office.
- Must have proven self as a good communicator, mediator and decision-maker.
- Must have excellent leadership and interpersonal skills.
- Must have excellent organizational skills.
- Preferred prior experience in a supervisory capacity.
- Performs banking activities for this property, including processing of checks, markers, etc; purchasing of currencies/coins as needed.
- Supervises overall operation of Cashier Department personnel in the absence of the Cage Cashier Manager.
- Ensures excellent guest courtesy and satisfaction.
- Resolves disputes with guests when applicable.
- Establishes check-cashing limits.
- Recommends procedure changes that ensure proper accountability for gaming guests.
- Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.
- Provides assistance to other departments where cashiering and credit experience may be applicable.
- Evaluates and counsels as needed, direct reports and other employees in order to maintain and enhance operations of the Cashier Department.
- Acts as a role model; always presenting oneself as a credit to Harrah's and encouraging others to do the same.
- Spends the majority of time interviewing, training, and selecting employees.
- Conducts performance reviews; makes or recommends wage increases; makes or recommends promotions.
- Provides for safety and security.
- Handles employees' complaints or grievances; recommends disciplinary action or disciplines employees.
- Must be able to perform the job duties of hard count and soft count team members.
- Ability to read, write, speak and understand English.
- Perform other duties as assigned traditionally performed by Cage Cashier Supervisor.
- Must be able to maneuver in and around all count rooms.
- Must be able to respond calmly in crisis and stressful situations, including employee conflicts.
- Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.
- Must be able to grip objects and have good finger movement when counting and handling currency.
- Must be able to differentiate denominations of chips and authenticity of currency.
- Must be able to stand for extended periods.
- Must be able to operate a computer, 10-key adding machine, and money counter.
- Must be able to bend, stoop, reach, kneel, twist as necessary.
- Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.
Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.
JOB CODE: 104-26