Title Company - Escrow Assistant

Harpeth Escrow, LLC is a growing, client-focused title and escrow company committed to providing exceptional customer service while fostering a workplace built on professionalism, collaboration, and continuous learning.

Our philosophy is simple:

Hire great people. Teach great skills. Build a great team.

We’re looking for someone who enjoys helping people, values accuracy, embraces technology, and wants to build a long-term career in the title and escrow industry.

If you’re coachable, dependable, emotionally mature, and excited to learn, we’ll provide the training, support, and opportunities to help you succeed.

Office Hours: Monday - Friday, 8AM to 5PM.
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The Title/Escrow Assistant plays a vital role in supporting our Escrow Processors throughout the real estate closing process.

You’ll communicate with buyers, sellers, REALTORS®, lenders, attorneys, and vendors while helping ensure every transaction moves efficiently from contract to closing.

Every day is different, so we’re looking for someone who enjoys variety, stays organized, communicates professionally, and remains calm under pressure.

PRIMARY RESPONSIBILITIES:

• Review title searches and identify items requiring processor review.
• Prepare and send title commitments and related title work to lenders.
• Order mortgage payoffs, HOA statements, estoppel letters, and other documents necessary for closing.
• Assist buyers, sellers, Realtors, and lenders with completing Qualia tasks.
• Answer client questions regarding the closing process.
• Answer incoming phone calls professionally and make outbound calls as needed.
• Respond promptly and professionally to emails.
• Maintain organized electronic transaction files.
• Support Escrow Processors throughout the closing process.
• Communicate effectively with clients, lenders, REALTORS®, attorneys, vendors, and fellow team members.
• Perform additional administrative and transaction-related duties as assigned.

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MINIMUM QUALIFICATIONS:

• At least one year of professional experience in real estate, mortgage lending, banking, legal support, customer service, administrative support, or another detail-oriented professional environment.
• Strong verbal and written communication skills.
• Exceptional customer service skills.
• Comfortable answering incoming phone calls and making outbound calls.
• Excellent organizational skills and attention to detail.
• Ability to multitask while meeting deadlines.
• Proficiency with Microsoft Word, Excel, Outlook, Adobe Acrobat, and general computer applications.
• Comfortable learning and utilizing new technology, including AI-powered software and tools.
• Ability to quickly learn and retain new procedures and processes.

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PREFERRED QUALIFICATIONS:

• Previous experience in title or escrow.
• Experience using Qualia.
• Familiarity with the real estate closing process.

Previous title experience is welcome but not required. We are happy to train the right person who demonstrates professionalism, coachability, and a strong desire to learn.

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COMPENSATION & BENEFITS:

Compensation

• $30,000–$50,000 annually (depending on experience)

Benefits

• Paid Holidays
• Paid Vacation (PTO)

Competitive pay DOE. All applications will remain private and confidential.

Harpeth Escrow, LLC is an Equal Opportunity Employer; applicants are considered for all roles without regard race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.

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OUR HIRING PROCESS:

Finding the right teammate is important to us.

Our interview process includes:

• Initial interview with company leadership.
• Team interview with several members of our office.
• Practical skills assessment.
• Reference verification.

We believe the best hiring decisions are made when both the candidate and our team have an opportunity to get to know one another.

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HOW TO APPLY:

Please submit your resume along with a brief cover letter answering the following questions:

• Why are you interested in joining our company?
• Describe a time when you had to learn something completely new at work. How did you approach learning it?
• What qualities do you believe make someone an exceptional teammate?

We look forward to meeting candidates who are excited to learn, grow, and build a long-term career with our team.

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WHAT MAKES SOMEONE SUCCESSFUL HERE?

We believe success comes from character just as much as experience.

Our ideal teammate is someone who:

Character

• Treats clients and coworkers with professionalism and respect.
• Demonstrates integrity and accountability.
• Maintains a positive attitude.
• Remains calm and composed during stressful situations.
• Accepts responsibility for mistakes and learns from them.

Coachability

• Enjoys learning new skills.
• Welcomes constructive feedback.
• Learns quickly and retains new information.
• Follows established systems and processes.
• Looks for opportunities to improve.

Curiosity & Innovation

• Enjoys learning new technology.
• Is comfortable utilizing AI-powered tools and software.
• Embraces innovation and continuous improvement.
• Looks for efficient ways to deliver exceptional customer service without sacrificing accuracy.

Teamwork

• Helps teammates without being asked.
• Celebrates team success.
• Communicates respectfully.
• Understands that every role contributes to the client experience.
• Wants to be part of a collaborative, supportive workplace.

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OUR CULTURE

We intentionally work hard to create an office where people enjoy coming to work.

We support one another, communicate openly, solve problems together, and strive to provide an exceptional experience for every client.

If you’re looking for a workplace where your contributions are valued, your ideas are welcomed, and your teammates genuinely support one another, we’d love to meet you.

Experience:

• Real Estate: 1 year (Required)

Work Location: In person

Salary : $30,000 - $50,000