Supervisor, Order Management

Harlequin, a division of HarperCollins,is seeking a Supervisor Order Management. This position is 1st shift (7:30am-4:30pm).

Responsibilities

• Define, develop, and deploy forward looking planning, waving, and scheduling strategy and processes.
• Develop and enable a high performing team of Production Wavers/Schedulers, maximizing skills and engagement.
• Understand and communicate customer service requirements and needs.
• Provides decision support in the form of both strategic and tactical production plans.
• Develops and over-sees production plans to ensure the appropriate balance between customer service, inventory, and cost management is maintained.
• Collaborate with fulfillment teams to balance operational efficiency and customer service.
• Oversee changeover and slot relocation activities as directed by analyst direction.
• Monitor supply chain process urgently assisting in clearing immediate obstacles or challenges.
• Communicate with corporate, customer, and supplier partners in regards to service compliance issues.
• Coordinate and/or handle customer scheduling complaints and resolution processes timely and accurately.
• Maintain performance to plan reporting and corrective action processes, schedule periodic management review meetings.
• Understand and coordinate any special shipping requests, and orders that need to be at the dock with Traffic Department.
• Primary back up for Purchasing Agent
• Provide leadership and/or strong participation in organization CIP initiatives following lean principles.
• Maintains departmental documentation and control procedures.
• Works as a key member of the Logistics Management team to ensure development of personnel, supply of products, and improvement of processes.
• Develop and oversee departmental budget.
• Maintain high level of competence in field.
• Follows all safety guidelines and procedures.
• Supports 6S initiatives ensuring areas are clean.
• Performs marginal tasks.
  
  

Qualifications

QUALIFICATION REQUIREMENTS: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Associates degree in Business Management or related field; Bachelors preferred. 5-7 years supervisory and planning experience. Familiarity with industry planning standards and processes.
• Demonstrated ability to lead and develop a team.
• Excellent analytical and problem-solving skills.
• MS Office required, high proficiency in Excel. Knowledge and/or experience with JDE, Warehouse Management Systems (WMS), including PkMS ,
• Excellent verbal and written communication skills. Ability to communicate at all levels of the organization.
• Demonstrated ability to multi-task and manage multiple projects.
• Demonstrated ability to lead by example.
• Extensive knowledge, or curiosity and interest in gaining extensive knowledge of all significant HDC processes.
• Ability to work in a team environment or independently initiating tasks with input/guidance from Manager.
• Ability to build strong relationships at all levels and across various functional teams.
• Ability to work in a dynamic, sometimes stressful, environment.
  
  

Communication Skills

• Models communication techniques that are thorough, positive and support HDC’s Guiding Behaviors and that are responsible and customer-focused.
• Drafts correspondence, emails, and spreadsheets for delivery or presentation.
• Displays courteous and professional conduct through all avenues of communication.
• Able to effectively present information to all levels in the organization.
• Articulates simple and complex ideas in a clear and concise way in all forms of written and verbal communication.
  
  

Mathematical Skills

• Must be able to perform complex mathematical equations, formulas and analysis.
• Must be able to utilize advanced computer spreadsheets.
• Must be highly analytical. Critical thinker that processes data effectively .
  
  

Reasoning Ability

• Must be able to multi-task, organize, and prioritize effectively to meet deadlines and changing priorities including customer demands.
• Must be able to work under pressure and make reasonable decisions regarding both staff and facility needs.
• Must be able to identify, analyze and solve problems.
  
  

Supervisory/Leadership Requirements

• Direct Supervisory responsibilities for various hourly associates.
• Demonstrated ability in HDC supervisor and leadership competencies.
• Ability to develop associates.
• Cross-train associates within department to assist with high peak volumes.
  
  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, hear grasp, lift and move from 1 to 25 lbs.
• Regularly required to use phones and computers, maintain files, reach with hands and arms, stoop, kneel, bend, crouch, lift up to 25 lbs., use close, distant, color, peripheral, depth vision and adjust focus.
  
  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly works in office environment and on plant floor.
• Regularly required to work near moving parts.
  
  

Works in noise of moderate volume or low volume when in office environment.

Pay: $65,000-$75,000/yr Salary will commensurate with experience.

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com . Note: we will only respond to accommodation requests.