What are the responsibilities and job description for the Help Desk Manager position at Harmony Senior Services?
Harmony Senior Services, a certified Great Place To Work and one the country’s fastest growing companies in the luxury senior living industry, is seeking an experienced Helpdesk Manager to join the Information Technology team at its corporate office in beautiful Roanoke, VA.
The Help Desk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50 communities. This role is responsible for delivering reliable, responsive, and operationally critical technology support across corporate offices and communities, with strong ownership of access and identity management, vendor relationships, enterprise telephony, internet and carrier services, mobile devices, and end-user computing. The Helpdesk Manager works closely with the Infrastructure & Network and Business Applications teams to ensure seamless support and operational continuity.
Requirements:
- 5 years IT experience with leadership
- Multi-site support experience
- Strong vendor, access, and escalation skills
- Senior living or healthcare experience preferred
- Some travel as needed
Why Should You Apply?
- Excellent team support, job satisfaction, and opportunity for growth
- Culture of empowerment and entrepreneurship
- Competitive salary and benefits package
Will you answer the call and apply your passion to the Harmony way? Contact Brendan Hunt at bhunt@harmonyseniorservices.com for more information.