Residential Program Manager

Harmony Heights Housing is seeking a highly motivated and experienced Director to lead our 3800 residential program for teenage boys. The Director will be responsible for program oversight, regulatory compliance, staff supervision, and ensuring a safe, structured, and therapeutic environment for youth in care. This role requires strong leadership, crisis management skills, and a deep understanding of trauma-informed care and Pennsylvania’s 55 Pa. Code Chapter 3800 regulations.

Key Responsibilities:

Program Leadership & Compliance

• Oversee daily operations, ensuring full compliance with 55 Pa. Code Chapter 3800 and OCYF licensing requirements.
• Develop and implement policies, procedures, and best practices for staff and youth care.
• Conduct regular audits, inspections, and staff training to maintain compliance and improve service quality.
• Serve as the primary liaison with licensing agencies, caseworkers, and external partners.

Staff Management & Development

• Hire, train, and supervise all program staff, ensuring alignment with program goals.
• Conduct regular staff evaluations, coaching, and disciplinary actions when necessary.
• Develop staff schedules that ensure appropriate staff-to-youth ratios in compliance with regulations.
• Foster a positive team culture focused on professional growth and high-quality care.

Youth Care & Trauma-Informed Approach

• Ensure a safe, structured, and therapeutic environment for residents.
• Implement behavior management strategies aligned with trauma-informed care principles.
• Oversee individualized service plans (ISPs) and ensure all youth receive appropriate support.
• Address and resolve youth crises, behavioral incidents, and conflicts with staff.

Crisis Management & Incident Reporting

• Respond promptly to emergencies, incidents, and allegations of abuse.
• Ensure all critical incidents are documented and reported per licensing requirements.
• Train staff on de-escalation techniques, emergency response, and conflict resolution.

Financial & Operational Oversight

• Manage program budget, expenses, and resource allocation.
• Ensure admissions, discharges, and placements align with program capacity and compliance.
• Identify and implement cost-effective strategies while maintaining high-quality care.

Qualifications & Requirements:

• Bachelor’s degree in Social Work, Psychology, Counseling, Education, or a related field.
• Minimum of 3 years experience in residential child care, with at least 2 years in a supervisory role.
• Strong knowledge of PA 3800 regulations, OCYF standards, and child welfare policies.
• Experience with trauma-informed care, behavior management, and crisis intervention.
• Proven ability to lead teams, develop staff, and create a positive work culture.
• Excellent communication, organizational, and problem-solving skills.
• Must pass PA Child Abuse Clearance, FBI Background Check, and State Police Clearance.
• CPR, First Aid, and Medication Administration certification (or willingness to obtain).

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and training opportunities
• Supportive work environment with a mission-driven team

This role is essential for driving positive outcomes for individuals within our programs while fostering an inclusive environment that promotes growth and development.

It is the policy of Harmony Heights to be an equal opportunity employer. We strictly prohibit any form of discrimination or harassment and guarantee equal employment opportunities for all employees and applicants. This commitment extends to ensuring no discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $56,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $56,000 - $58,000