RESIDENTIAL PROGRAM MANAGER

About the Role:

Lehigh Human Support Services (LHSS) is seeking a compassionate, motivated, and experienced Residential Program Manager to join our leadership team. This role is responsible for overseeing the daily operations of assigned residential programs, ensuring high-quality, person-centered services for individuals with intellectual and developmental disabilities (IDD). The Program Manager serves as the primary leader for residential staff, driving compliance with all regulatory requirements and fostering a supportive, safe, and inclusive living environment.

Key Responsibilities

• Ensure effective implementation of individualized support plans (ISPs) in alignment with ODP 6100 & 6400 regulations.
• Provide direct supervision, coaching, and performance management for Direct Support Professionals (DSPs).
• Review Medication Administration Records (MARs) and complete regular medication checks to ensure accuracy and compliance.
• Attend ISP meetings, individual medical appointments, psychiatric evaluations, and other necessary care-related meetings.
• Oversee and participate in grocery shopping and procurement of household supplies for assigned homes.
• Maintain a safe, respectful, and engaging home environment that promotes health, safety, and personal growth for residents.
• Coordinate with interdisciplinary team members, families, and external stakeholders to ensure consistent and high-quality service delivery.
• Monitor program operations, complete required documentation, and ensure timely reporting of incidents, progress, and service delivery outcomes.
• Conduct regular home visits, staff meetings, and quality checks to maintain compliance with agency and state standards.
• Ensure homes are clean, well-maintained, and meet all health, safety, and licensing requirements.
• Support staffing coverage as needed to ensure program stability.
• Manage scheduling, staff training requirements, and ongoing professional development for assigned programs.
• Track and ensure completion of mandatory trainings, certifications, and recertifications for all assigned staff.
• Address and resolve concerns from residents, families, and staff promptly and professionally.

Knowledge & Skills

• Strong understanding of individualized supports and person-centered planning, with the ability to translate plans into effective daily supports.
• Excellent leadership, communication, and problem-solving skills, with the ability to coach and mentor staff effectively.
• Ability to work collaboratively with a diverse team, adapt to changing needs, and maintain professionalism in a fast-paced environment.
• High level of comfort and proficiency with technology, including:
  • Therap for documentation and service delivery tracking.
  • ADP for payroll, time, and attendance management.
  • Relias for staff training and compliance tracking.
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for reports, communication, and administrative tasks.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain accurate records.

Qualifications

• Education: Bachelor’s degree preferred or Associate degree in Human Services, Social Work, Psychology, or related field. Equivalent relevant experience will also be considered.
• Experience: Minimum 2 years of supervisory experience in a residential or human services setting.

Degree Preferred but Not Required: While a relevant degree is valued, we recognize that practical experience is equally valuable. Candidates with a degree in a related field will be considered favorably, but individuals with a solid track record of relevant experience are encouraged to apply. Our focus is on finding the right candidate who shares our commitment to quality care and support for individuals in need. If you are passionate about making a positive impact in the lives of individuals with diverse abilities, we invite you to apply for this rewarding position. Join us at Lehigh Human Support Services, where every day brings an opportunity to make a difference.

Compensation & Benefits

• Competitive salary based on experience.
• Health, dental, and vision benefits (After 90days Probationary period).
• Paid time off and professional development opportunities.
• Supportive, mission-driven work environment.
• Paid Holidays

If you are passionate about improving the lives of individuals with diverse abilities and have a track record of effective program leadership, we encourage you to apply. Join LHSS and make a lasting difference every day.

To Apply: Submit your application online at https://lehigh-hss.com/apply/5