(Korean Bilingual) Customs Brokerage Manager

Position Overview

We are seeking an experienced Customs Brokerage Manager to lead the import compliance and customs clearance operations.

This role oversees a team of entry writers and ensures smooth, compliant, and timely import processing while driving operational excellence.

Key Responsibilities

• Lead and manage the customs brokerage team, including training, workload distribution, and performance oversight.
• Oversee the full import clearance process (ISF, customs entries, audits, billing) and resolve escalated issues.
• Ensure all operations comply with U.S. Customs regulations, HTS classifications, PGAs, and company SOPs.
• Improve department workflows, quality control, and operational efficiency.
• Partner with internal teams (Sales, Operations, Finance, Legal) to support client onboarding and service delivery.
• Maintain customs systems, reporting tools, and provide management with performance and compliance reports.

Qualifications

Required

• Bachelor’s degree in Business, International Trade, Logistics, or related field (preferred).
• 7 years of customs brokerage or international trade experience, including 2–3 years in management/supervision.
• Strong working knowledge of U.S. Customs regulations (19 CFR), HTS, PGAs, valuation, etc.
• Proven leadership skills with experience developing high-performing teams.
• Excellent analytical and problem-solving abilities; strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in MS Excel, Word, PowerPoint.
• Experience with customs/brokerage systems (preferred).
• Bilingual in Korean and English (required).

Benefits

• Health, Dental, and Vision PPO Insurance
• Life, Short-Term Disability (STD), Long-Term Disability (LTD) Insurance
• 401(k) Plan
• Paid Time Off (PTO)
• Additional Paid Leave (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistance Program (based on eligibility)

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance

Experience:

• customs brokerage or international trade operations: 7 years (Required)
• management or supervisory rol: 2 years (Required)
• U.S. customs laws and regulations : 1 year (Required)
• using customs or brokerage systems: 1 year (Required)

Language:

• Korean (Required)

Work Location: In person

Salary : $90,000 - $120,000