What are the responsibilities and job description for the General Manager position at Dave's Hot Chicken?
Dave’s Hot Chicken adds an upbeat vibe to the hospitality of a traditional chicken sandwich restaurant. With simple operations, DHC serves chicken sandwiches and tenders that explode with flavor. The unique branding and décor of DHC restaurants provides a fresh spot for people to gather. DHC is blowing up on the West Coast. With no doubt of the same strong demand in the Midwest, we need bold leaders to get the DHC movement started.
The General Manager will lead the coordination and planning of everyday business operations. The General Manager is a sales builder, profit builder, people developer, team builder and helps provide support and direction to ensure the operations of the business run smoothly. The General Manager is always responsible and accountable for all restaurant activities. The General Manager ensures all Restaurant Management Team and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions. The General Manager is expected to create, execute and follow-up on the restaurants business plan.
Our General Managers ensure we uphold standards while leading a team to drive top notch results in a people-focused environment. The GM should excel in staffing and team development to create a strong pipeline of internal talent to lead our future stores.
Must Haves:
• Humble, hungry and emotionally smart
• Available to work late nights, weekends and holidays
• 2 or more years of restaurant management experience including P&L responsibility
• A track record of providing exceptional customer service
• Ability to manage multiple projects at once using time management and organizational skills
• Ability to successfully train and coach a team being hands-on in operations
• Good communication skills, strong interpersonal and conflict resolution skills
• Experience building a team of employees with a people first culture
• Strong analytical/decision-making skills
• Proficient with Microsoft Office
• Ability to develop and implement systems
• Have FUN in a fast-paced food service environment!
Dave's Hot Chicken General Manager requirements:
• Excellent organization, planning, time management, delegation and problem-solving skills
• Commitment to Guest satisfaction. Looks at the Restaurant Operations from the Guest's point of view
• Effective communicator with co-workers and the Restaurant Management Team
• Previous General Manager/District Manager experience
• Ability to work nights, weekends, holidays, opening and closing shifts
• Ability to stand for long periods of time and work in a fast-paced environment