What are the responsibilities and job description for the Veteran Administration Caller - Customer Service position at Harmar Mobility LLC?
Description
It’s official! Thanks to our people, we’re proud to have earned Great Place to Work® Certification™ 5 Years in a Row. Our company culture is our top priority!
Are you looking for an opportunity to join a growing organization that cares about you? We are looking for people who want to join a great team. We are offering top pay, excellent benefits, and growth potential!
Who is Harmar? We manufacture wheelchair lifts for automobiles, stair lifts for the home, and residential and commercial vertical platform lifts. We sell to dealers and to the government. Ultimately our products give people access to their homes and allow them to become more mobile. We say, "We Lift Lives" and when we do it just feels great!
Harmar Mobility, LLC is a Drug-Free Workplace and an Equal Employment Opportunity company.
We are looking for callers with high-end customer service skills to verify information for Veteran Administration approved customers and other interested parties. VA Callers form relationships with our Veteran customers and recommend vehicle lift options to meet their mobility needs according to specified specs that meet our safety standards.
Essential Job Requirements
- Operate telephone to answer calls, provide/verify information, take messages and forward calls as needed (Call Center Experience or similar a must)
- Consult customers over the phone on their home accessibility needs and match the correct products and benefits
- Document calls' information into database
- Enter warranty information into database
- Transmit information or documents to customers, using computer, mail, or facsimile machine;
- Other duties as required or assigned.
Requirements
- 1 year of experience;
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
- An engaging, outgoing personality and passion for helping customers
- Ability to communicate well to both prospects and customers
- Excellent analytical, decision-making, and organizational skills
- Strong typing capabilities and PC proficiency
- Administrative and clerical procedures and systems such as Word and Excel
Harmar Mobility and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.