What are the responsibilities and job description for the Canadian Sales & Tech Manager - Home Elevators position at Harmar Mobility LLC?
Description
Join a winning sales team that helps people every day! Are you good at building relationships? Are you confident, a great listener, love to help people? If so Harmar may be the place for you! Looking for a new opportunity where your contributions are valued? Somewhere where you can make an impact? Consider Harmar Mobility LLC. Who is Harmar? We manufacture wheelchair lifts for automobiles, stair lifts for the home, and residential and commercial vertical platform lifts. We sell to dealers and to the government. Ultimately our products give people access to their homes and allow them to become more mobile. Our purpose and reason for existence is helping people. The way we say that is “We Lift Lives”.
We’re currently seeking a Territory Business Consultant with technical knowledge in installation to help ensure our dealer partners are fully equipped to install, service, and support our innovative lift systems.
About the Role
- Plan, direct, coordinate and execute the selling as well as provide tech support of home accessibility products to Canadian based dealers in accordance with company objectives and policies
- Use relationship selling and assist customers in helping to grow their business with Harmar/Pollock Elevators and provide tech support for said products
- Train and educate each customer and customer’s associates on product line marketing programs and advertising programs
- Solve product problems for customers in an expeditious fashion
- Work with Credit Manager with any credit issues that may exist in the territory;
- Manage and maintain any sample inventory of products;
- As a key member of our technical support and training team, you’ll provide in-person and virtual training, conduct on-site dealer visits, and deliver top-tier troubleshooting and support. This is a dynamic role involving regular travel (60%), hands-on instruction, and plenty of interaction with our valued partners.
Primary Responsibilities
- Maintain and grow current business in the assigned territory meeting or exceeding company objectives that are determined on a yearly basis; Develop new business in assigned territory by finding new customers and adding new product lines to existing customers;
- Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations in Canada)
- Deliver phone and email support for installation, service, and product questions
- Lead facility and field training for stairlift, vertical platform lifts, and elevator products
- Create sales orders and process return material authorizations for repair parts
- Help in the development and review of technical documents and training materials
- Assist technical support and training teams with special projects as needed
Requirements
Key Accountabilities:
- Able to work and travel for business in Canada and the US
- Able to explain complex concepts in a simple manner
- Strong interpersonal skills – written and verbal
- Able to speak confidently in front of small groups
Skills & Qualifications:
- Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, service, technical support, or training issues.
- Proficiency with digital tools: webinars, video, interactive learning
- Proficient with the Google platform and Microsoft Office Suite
- Strong understanding of stairlifts, vertical platform lifts, or elevator systems
- Working knowledge of electrical and mechanical systems
- Ability to read and interpret schematics
- Well-organized, able to manage travel and prioritize multiple issues
- Valid driver’s license and willingness to travel as needed
Experience & Education:
- 3-5 years in a sales role, preferably with electrical and mechanical products
- Associate degree or trade certification in a technical field; or 4 years of relevant experience; or equivalent combination of education and experience
- Fluent in English and French
- Ability to read and interpret schematics
- Well-organized, able to manage travel and prioritize multiple issues