What are the responsibilities and job description for the VA Install Support Representative position at Harmar Mobility LLC?
Description
The Veterans Administration Support Rep will have the following responsibilities:
- Process invoices from Installers through Syspro
- Process internal purchase orders through Salesforce
- Follow up on pending installation appointments with installers
- Follow up on installation completion confirmations with customers
- Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team
- Ability to manage and prioritize multiple projects.
- Detail oriented and thorough in completing work tasks.
- Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Requirements
- Prior Customer Service and/or Administrative Assistant experience
- Familiar with SalesForce or some type of Customer Relationship Management Program (CRM)
- Familiar with Syspro or some type of Enterprise Resource Planning system (ERP)
- Excellent communication skills, both verbal and written.
- High performance team oriented environment.
- Foster and promote a culture of continuous improvement.
- Ability to interface effectively and positively with all members of the organization, suppliers and customers.
- Computer literacy for basic Microsoft Office applications.
- Self-starter, able to succeed in a dynamic work environment.
- Strong Leadership skills.
- Willingness to do hands-on work within a team environment.