What are the responsibilities and job description for the Program Administrator position at HARMAN International?
About The Role
The Program Administrator plays a critical role in supporting the sales operations administrative functions for Harman. Your primary responsibilities will involve reviewing, maintaining, and initiating customer documentation, including programs and agreements with particular emphasis on the renewal processes. This position requires a high level of organization and a keen attention to detail, ensuring all required documents are timely and complete. The ideal candidate excels at handling complex workflows, ensuring document accuracy and effective cross-departmental communication.
You will play an integral role supporting sales, finance, and legal teams, upholding the highest standards of accuracy, timeliness, and organization with respect to customer documentation.
Your Team:
The Program Administrator reports directly to the Director Sales of Sales Operations. This position has no direct reports.
What You Will Do:
- Remote
The Program Administrator plays a critical role in supporting the sales operations administrative functions for Harman. Your primary responsibilities will involve reviewing, maintaining, and initiating customer documentation, including programs and agreements with particular emphasis on the renewal processes. This position requires a high level of organization and a keen attention to detail, ensuring all required documents are timely and complete. The ideal candidate excels at handling complex workflows, ensuring document accuracy and effective cross-departmental communication.
You will play an integral role supporting sales, finance, and legal teams, upholding the highest standards of accuracy, timeliness, and organization with respect to customer documentation.
Your Team:
The Program Administrator reports directly to the Director Sales of Sales Operations. This position has no direct reports.
What You Will Do:
- Develop and monitor customer program and contract lifecycles, flag key dates, obligations, renewals, and risks from initiation to deactivation.
- Support training and guidance on process and expectations.
- Maintain organized system of digital records and status reports.
- Ensure Sales partners provide proper and complete documentation, reporting, and filing of all contractual records.
- Accountable for all documentation completeness including required DocuSign.
- Customer account creation and maintenance based on program and agreements.
- Support cross-functionally to ensure customer accounts are appropriately maintained based on review of sales-related contracts, including customer agreements, dealer, distributor, rep agreements, program letters, and applicable addendums.
- Collaborate with internal and external stakeholders to streamline contract workflows and support process improvements cross functionally.
- Bachelor’s degree in contract management, business management or related fields.
- 3 years experiencing directly managing customer program and/or contract lifecycles.
- Excellent communication and presentation skills, both written and verbally.
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Eagerness to learn and grow in a sales operation’s environment.
- Ability to work effectively within a high growth, dynamic, fast speed and changing matrixed environment.
- DocuSign Experience
- Familiarity with contract management software.
- Experience with SAP ERP and/or a similar ERP system is preferred.
- Be willing to travel up to 10%.
- Successfully complete a background investigation and drug screen as a condition of employment
- Access to employee discounts on world class HARMAN products (JBL, Harman/Kardon, etc.)
- Opportunity to collaborate with talented teams across the world.
- Inclusive and diverse work environment that fosters and encourages career development opportunities.
- Flexible work schedule with a culture encouraging work life integration.
- On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee and Harman Women’s Network
- Remote