Design Researcher (Huemen)

Additional Work Location(s) ​​​​​:None

About the Role

HARMAN has always placed great value on the design and execution of its products and services. In 2018, the three internal design groups across the 4 divisions were reorganized into a single agency-model design organization. This design organization is named “Huemen”. Huemen will continue to deliver and lead the world-class design across all of HARMAN in the disciplines of Industrial Design, User Interface/Interaction Design, Visual Design, Packaging Design, and User Experience Design, as well Marketing Services and Future Experiences in Auto and Home. Link to our Huemen website: https://www.huemendesign.com/.

Your Team

We are seeking a talented individual to elevate the practice of research with creative but rigorous qualitative, quantitative, and/or design research methods across a variety of industries and product categories. We practice a user-centered, collaborative, and iterative design process with a focus on simplicity, trust, seamlessness, and humanization.

What You Will Do

A research candidate must be an excellent communicator, knowledgeable about product design, passionate about understanding people, curious about the relationship between technology and society, and a great collaborator.

• Lead design discovery phases of projects by guiding empathetic research activities such as user interviews and observation, benchmarking, journey mapping, persona development, and design thinking workshops
• Work closely with stakeholders to identify research questions
• Conduct a variety of research methods, including literature reviews, qualitative interviews, surveys, generative and evaluative user testing, heuristic evaluations, and others
• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
• Analyze qualitative & quantitative data
• Operationalize research insights into actionable, measurable UX goals
• Effectively communicate findings and recommendations to stakeholders
• Self-motivated: Work resourcefully in a fast-paced environment with moderate guidance, effectively using research methods and resources
• Brand steward: Understand brand vision and impact for all products and services
• Experience evangelist: Maintain a knowledge base of the latest experience trends and implement best practices for user-centered design
• Technology-aware: Continuously monitor advances in technology, seeking opportunities to enhance human experiences

What You Need

• 2-5+ years of experience with user research of complex digital interfaces and physical products
• BA/BS in a human behavior related field, such as human-computer interaction, psychology, sociology
• Exemplary verbal and written communication skills
• Demonstrated ability to communicate clearly and concisely to peers and executive leadership in a customer-client setting
• Proven project management skills
• Strong attention to detail and creative problem-solver

What is Nice to Have

• Master’s Degree in Media/Digital Arts, Human-Computer Interaction (HCI), Psychology, or equivalent training
• Demonstrated customer/client relationship experience for a creative design agency
• Experience with product development of technologies such as Connected Car, voice assistants, AR/VR
• Human Factors or Ergonomic expertise
• Published articles related to the field of design research in a technical conference or professional organization

What Makes You Eligible

• Be willing to travel up to 10%, domestic onlyOR domestic and international travel
• Be willing to work in an office in Novi, Michigan, Mountain View, California, or Seattle, Washington

• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Access to employee discounts on world-class HARMAN products (JBL, HARMAN Kardon, etc.)
• Extensive training opportunities through our own Harman University
• Competitive wellness benefits
• Tuition reimbursement
• Access to HARMAN Campus Fitness Center and Cafeteria in Novi, Michigan
• An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)