Service Administrator (Part-Time)

About the Role

We're looking for a friendly, organized, and customer-focused Service Administrator to be the front line of our Service Department. This is a part-time role that involves greeting customers, answering calls, providing status updates, and keeping communication flowing smoothly between customers, Service Advisors, and Technicians. If you're a natural communicator who thrives on keeping people informed and a service department running smoothly, we'd love to talk to you.

Responsibilities

• Greet customers and manage check-in for service appointments
• Answer and route incoming service calls; assist with general inquiries
• Provide customers with clear, timely updates on repair status and timelines
• Assist with service scheduling and calendar management
• Support Service Advisors and Technicians with light documentation and parts-tracking coordination
• Maintain organized service files, logs, and administrative systems
• Help ensure every customer has a smooth, professional experience from arrival to pickup

Qualifications

• Administrative or customer service experience required (dealership experience is a plus)
• Excellent phone presence and verbal communication skills
• Strong organization and multitasking ability, especially when managing phone and in-person traffic at the same time
• Clear, customer-focused mindset with a friendly, professional demeanor
• Comfortable working in a fast-paced environment
• Basic computer proficiency; experience with dealership scheduling or CRM systems a plus