Patient Access Coordinator

Position DescriptionWe are a mission-driven non-profit organization dedicated to improving the health and well-being of underserved communities through compassionate care and social support. We’re seeking a dynamic and hands-on Healthcare & Social Services Coordinator to lead our small but mighty call center and business development team. This role is ideal for someone who thrives in a fast-paced, people-centered environment and is passionate about making a tangible impact.Key ResponsibilitiesCall Center Oversight- Supervise daily operations of the call center, ensuring timely and empathetic responses to clients and patients' inquiries- Monitor call volumes, response times, scheduling accuracy, and service quality.- Develop and track key performance indicators (KPIs) for call center efficiency and patient satisfaction.- Implement strategies to reduce wait times, improve first-call resolution, and enhance patient experience.- Escalate operational issues to leadership and propose process improvements.- Train and mentor call center staff on communication protocols, data entry, and service navigationBusiness Development & Outreach- Identify and cultivate partnerships with healthcare providers, community organizations, and funders- Develop outreach strategies to expand service visibility and community engagement- Support grant writing and proposal development in collaboration with leadershipAdministrative & Operational Duties- Manage scheduling, documentation, and compliance for both departments- Participate in strategic planning and contribute to organizational growth initiatives- Oversee data collection, reporting, and analysis to measure performance and inform decision-making.- Representing Harlem United at internal meetings, community events, and external stakeholder engagements.- Ensure adherence to HIPAA and other relevant regulationsQualifications- Valid New York State Driver’s License and ability to transport clients safely (required)- Bachelor's degree in public health, Social Work, Healthcare Administration, or related field (preferred)- Minimum 3 years of experience in healthcare coordination, social services, or call center management- Strong leadership, communication, and organizational skills- Proficiency in Microsoft Office and CRM systems- Ability to work flexible hours and travel locally as needed- Bilingual skills a plusWhat We’re Looking For - A proactive problem-solver who isn’t afraid to roll up their sleeves- Someone who leads with empathy and inspires teams to do their best work- A connector who sees opportunity in every conversation and partnership