Intake Coordinator

The Intake Coordinator will be responsible for promoting the Health Home program and building relationships that encourage new enrollments. This role involves engaging with providers across various sectors of the healthcare industry, with a specific focus on social services. The Intake Coordinator must possess in-depth knowledge of Harlem United’s services and will conduct presentations on the Health Home services at community-based organizations and community meetings.

The primary responsibility of the Intake Coordinator is to enroll between 35 and 40 new clients each month and supervise two to four peers who will also conduct intakes. The Intake Coordinator will track monthly enrollment targets, train peers to complete enrollment forms, and research new organizations to partner with to promote and offer the Health Home program services. 

Essential Job Functions

• Develop strategies and best practices for promoting the Health Home Program in the Community.
• Develop a comprehensive understanding of healthcare services available in New York City to effectively engage potential partners.
• Complete a minimum of 35-40 Health Home intakes each month.
• Keep up with the competitive landscape and key developments within the healthcare industry to develop outreach strategies.
• Distribute marketing materials and identify, coordinate, and participate in community events to raise awareness about the Health Home program.
• Oversee a team of 2-4 peers who will assist in achieving the monthly intake target.
• In collaboration with the Data Manager, complete the peer's care plan.
• Ensure timely completion of peers' timesheets. 
• Train peers on the intake process and effective promotion of the Health Home program within the community.
• Check EPACES and MAPP portals to verify clients’ Medicaid eligibility.
• Screen incoming referrals to confirm eligibility and appropriateness.
• Complete intakes.  
• Ensure all intake packages contain all required forms for enrollment.
• Respond to emails and phone calls in a timely manner.
• Report any missing documentation findings to the Data Manager. 
• Follow up on referrals made to the Health Home for enrollment.
• Follow up on internal referrals made by the clinic/internal programs.
• Participate in Bi-weekly supervision. 

Other Responsibilities

• Complete additional tasks assigned by the supervisory team to ensure the smooth operation of the Health Home program.
• Collaborate with other team members to identify areas for improvement in program processes and participant care. 
• Participate in training and development opportunities to enhance professional skills relevant to the role. 

Education and Certification

Associate's Degree required and 2 years of sales or marketing experience (in non-profit preferred).

Special Skills and Knowledge

In addition to the responsibilities listed above, the ideal candidate should possess most or all of the following attributes:

•  Ability to manage multiple tasks and meet deadlines independently.
• Comfortable outreach to clients across various facilities serving high-need populations, such as homeless shelters, women’s shelters, soup kitchens, drug rehabilitation facilities, multiservice centers, churches, and mobile resource centers.
• Proficient in Microsoft Word, Excel, and Outlook for documentation and reporting.
• Ability to collaborate positively and supportively with team members, demonstrating a strong team player attitude.
• Excellent time management, communication, and organizational skills.
• Bilingual in English and Spanish is preferred.