Medical Office Assistant

Upper Room AIDS Ministry (URAM) is a Federally Qualified Health Center located in the heart of Harlem. We provide Primary Care, Specialty Care, Dental Care and Wellness Care to those seeking diagnosis and treatment. All employees of URAM are responsible for performing their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service.

Medical Office Assistant performs routine clinical and clerical work. The Medical Assistant anticipates provider and patient needs, follows prescribed procedures and maintains established standards in accordance to Upper Room AIDS Ministry’s Policies and Procedures. 

Essential Job Functions

The following duties are mandatory requirements of the job:

• Must possess the necessary communication and interpersonal skills in order to interact effectively with patients and staff and work as part of a team. Must demonstrate a high standard of customer service. 
• Show patients to examination rooms and prepare them for the medical provider
• Prepare Room according to scheduled visits and maintain proper inventory of supplies
• Record patients' medical history, vital statistics and information such as test results in medical records system (eClinical Works).
• Prepares client according to scheduled visit: including chief complaint, Height and weight, Blood pressure, Pulse, Temperature, Peak Flow if Asthmatic or History of any Respiratory disease, Finger stick for diabetics, Completes Preventative Health section in ECW and updates per previous visit changes. Documents recent hospitalizations and emergency room visits, constitutional symptoms and medication adherence.
• Maintains clean and organized examination rooms according to HU policies and procedures and universal precautions
• Prepares and participates in daily huddles with medical providers, using the Pre-visit Planning tool (Azara)
• Creates and updates telephone encounters when reporting and responding to patient medical concerns and requests; forwards to appropriate staff and medical providers 
• Completes proper documentation for purposes of patient coordination of care obtain consent for release of records from patients, follows through to ensure outside consults and records are received in a timely manner
• Completes necessary paperwork and forms
• Willing to work extended hours or on Mobile Unit

Requirements 

 Basic computer skills

 Flexible, self-motivated and dedicated

 Excellent communication skills

 Proficient Phlebotomy Skills

Other Responsibilities

The following duties are to be performed as assigned:

 Collects blood or other laboratory specimens, logs the specimens, and prepares them for testing. 

 Performs ECG

 Attends Mandatory Staff meeting and trainings 

 Meets with Supervisor according to URAM requirement 

Assists client in obtaining prior authorizations for medications and procedures 

Participates in Quality Assurance activities  

Special projects as assigned by supervisors

Education and Certification 

Medical Assistant Certification

CCMA Certification 

Phlebotomy certification 

CPR

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position has experience with most or all of the following:

Knowledge of EMR

Computer literacy

EKG

Spanish/French Bilingual preferred.

Pediatric experience preferred