What are the responsibilities and job description for the Customer Service Representative position at Hardy Plumbing?
Duties:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries and concerns.
- Utilize effective communication skills to actively listen to customers, understand their needs, and provide appropriate solutions.
- Perform data entry tasks accurately and efficiently to update customer information and maintain records.
- Conduct outbound calls to follow up with customers, provide updates
- Maintain a high level of professionalism and phone etiquette during all customer interactions.
- Collaborate with other team members to resolve complex customer issues and escalate as necessary.
Qualifications:
- Previous experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers.
- Strong problem-solving skills and the ability to analyze customer situations to provide appropriate solutions.
- Proficiency in data entry and computer systems to accurately update customer information.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $18.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $30