Quality Control Manager

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Title: Quality Control Manager

Reports to: Director of Operations

Summary:

The Quality Control Manager is responsible for leading and managing the company’s Quality Control function to ensure all products meet customer, industry, and regulatory requirements. This role oversees inspection processes, quality systems compliance, and continuous improvement initiatives across domestic and international operations. Acting as the senior point of contact for quality-related matters, the Quality Control Manager partners with customers, suppliers, and internal teams to drive product integrity, operational efficiency, and regulatory compliance for all markets served, including Commercial, Medical, and Military/Aerospace.

Responsibilities:

· Lead, train, and mentor the QC team, ensuring adequate resources, tools, and technical training to meet company quality objectives.

· Foster a culture of quality awareness, continuous improvement, and accountability across all departments.

· Collaborate with Sales, Purchasing, Operations, and Technical Services to support company goals and resolve quality issues quickly and effectively.

· Oversee and manage inspection activities for incoming, in-process, and outgoing products to validate compliance with customer drawings, specifications, industry standards, and applicable military requirements.

· Ensure proper use, maintenance, calibration, and recordkeeping for all inspection equipment, including Optical Comparators, Ring/Plug Gauges, Micrometers, Calipers, and other measurement tools.

· Review and approve AS9102 First Article Inspections (FAIs) and Production Part Approval Process (PPAP) documentation, including Part Submission Warrants (PSWs).

· Review internal sales orders to ensure adherence to product requirements prior to processing.

· Investigate and resolve quality escapes, including review and disposition of customer returns and coordination of corrective actions with suppliers.

· Maintain compliance with Quality Management Standards (ISO 9001, AS9120B, ISO 14001) and applicable regulatory requirements such as RoHS, REACH, DFARs, Conflict Minerals, and CTPAT.

· Conduct internal audits and oversee external audit readiness to ensure quality system effectiveness.

· Maintain required quality documentation electronically and ensure consistent, accurate recordkeeping.

· Act as primary liaison for customers and suppliers on quality matters, balancing technical details with business impact.

· Analyze quality performance data, identify trends, and implement operational improvements to reduce defects, costs, and lead times.

· Participate in strategic planning, contributing quality-related insights to support business growth objectives.

· Recommend and implement process improvements, inspection methodologies, and equipment upgrades to enhance quality capabilities.

Requirements:

· Strong leadership skills with the ability to develop and motivate a quality-focused team.

· Excellent interpersonal and communication skills, with the ability to collaborate across all organizational levels.

· Minimum of 5–10 years of experience in quality control/assurance within an industrial or manufacturing environment, including at least 2–3 years in a supervisory or management role, with demonstrated expertise in fastener inspection and compliance standards.

· Proficiency in reading and interpreting mechanical drawings, schematics, and technical specifications.

· Hands-on proficiency with standard inspection tools and measurement techniques.

· In-depth knowledge of Quality Management Standards (ISO 9001, AS9120B) and regulatory requirements for relevant industries.

· Strong problem-solving, negotiation, and decision-making skills with a customer-service mindset.

· Ability to travel domestically as needed.

Education, Experience, Licenses and Certifications:

· Bachelor’s degree in Engineering, Quality Management, or related field (preferred; High School diploma with significant relevant experience considered).

· Experience with supplier quality management, customer audits, and cross-functional collaboration.

· Familiarity with inspection documentation, including FAIs, PPAPs, and PSWs.

Hardware Specialty Co., Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Only qualified candidates will be contacted

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Fasteners are safety-critical components in aerospace, military, and medical applications where even small deviations can lead to serious performance or compliance issues. Can you describe your experience ensuring fastener quality meets stringent standards like AS9102 and PPAP, and how you’ve handled a situation where a fastener batch did not meet specification?
• Given that this role supports customers in Commercial, Military/Aerospace, and Medical markets, how have you maintained compliance across multiple quality management standards such as ISO 9001, AS9120B, and industry-specific regulations (RoHS, DFARs, REACH)? How do you ensure fastener traceability and documentation integrity across these sectors?
• Fastener quality is only as strong as the processes and people behind it. How have you built a culture of quality and continuous improvement within your inspection or QC team particularly when working under the tight tolerances and zero-defect expectations of aerospace and medical customers?
• What is your salary expectations?

Work Location: In person

Salary : $75,000 - $90,000