Client Services Supervisor

East Erie, PA | Full-Time | Warehouse Operations | Supply Chain | Leadership Opportunity

Are you an experienced operations leader looking for a long-term career opportunity? Hardinger is seeking an Operations Office Manager to oversee warehouse operations, inventory control, customer service, and administrative functions at our East Erie facility.

This is not an entry-level position. We are seeking a proven professional with experience in warehouse operations, logistics, distribution, supply chain, manufacturing, or inventory management who is ready to take ownership, lead teams, and drive operational excellence.

This role serves as a key link between customers, warehouse operations, and leadership while helping drive productivity, inventory accuracy, customer satisfaction, and continuous improvement across the facility.

Why Join Hardinger Warehousing?

We believe in building careers—not filling positions. We're looking for professionals who want to make an impact, grow their leadership skills, and build a long-term future with a stable and growing organization.

Benefits & Perks

• Competitive salary based on experience and qualifications
• Medical, Dental, and Vision Insurance
• 401(k) with aggressive company match
• Generous Paid Time Off (PTO)
• 10 Paid Holidays, including your Birthday
• Professional growth roadmap with real operational mentorship
• Advancement opportunities and leadership development
• Stable company with a strong team-oriented culture
• Meaningful work where your ideas and contributions matter

Key Responsibilities

Operations & Inventory Management

• Oversee daily warehouse operations, shipping, receiving, inventory control, and storage activities
• Maintain inventory accuracy through cycle counts, audits, and Warehouse Management System (WMS) oversight
• Investigate inventory discrepancies and implement corrective actions
• Ensure accurate receiving, shipment processing, and inventory transactions
• Drive productivity, efficiency, and continuous improvement initiatives

Leadership & Team Development

• Lead and support office personnel while coordinating closely with warehouse supervisors and team members
• Establish daily priorities and operational expectations
• Coach, train, and develop employees while fostering accountability and teamwork
• Assist with hiring, onboarding, and performance management
• Communicate operational priorities and lead team meetings

Customer Service & Administrative Operations

• Serve as a primary point of contact for customer communication
• Ensure customer requirements, timelines, and service expectations are consistently met
• Resolve service issues and lead root cause investigations
• Coordinate billing, purchasing, invoicing, reporting, and operational documentation
• Support labor planning, scheduling, and cost-control initiatives

Quality, Safety & Compliance

• Maintain a clean, organized, and audit-ready facility
• Support internal and external audits
• Ensure compliance with customer requirements, SOPs, quality standards, and safety programs
• Promote a culture of continuous improvement and operational excellence

Required Experience & Qualifications

• 3 years of experience in warehouse operations, logistics, distribution, supply chain, manufacturing, or inventory management
• 2 years of supervisory, leadership, or team management experience
• Experience with Warehouse Management Systems (WMS), inventory control, shipping, and receiving operations
• Strong communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office, including Excel
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to lead teams, drive accountability, and achieve operational goals

Preferred Qualifications

• Experience in 3PL, warehousing, distribution, or fulfillment operations
• Experience managing cycle count programs and inventory accuracy initiatives
• Experience supporting audits, compliance programs, and quality systems
• Experience managing customer accounts and service-level expectations
• Continuous improvement or process optimization experience

Who Will Thrive Here?

We're looking for someone who:

• Takes ownership and drives results
• Leads by example and holds themselves and others accountable
• Enjoys solving operational challenges and improving processes
• Communicates effectively with customers, leadership, and operations teams
• Thrives in a fast-paced warehouse and logistics environment
• Wants a long-term career with growth and advancement opportunities

What Success Looks Like

In this role, you'll help ensure:

• Exceptional customer service and communication
• Accurate inventory management and operational reporting
• Efficient shipping and receiving operations
• Strong team performance and accountability
• Ongoing audit readiness and compliance
• A safe, organized, and high-performing facility
• Continuous improvement across warehouse and administrative processes

Build Your Future With Us

If you're an experienced operations professional with a background in warehouse operations, logistics, supply chain, inventory management, distribution, manufacturing, or fulfillment, and you're ready to take the next step in your leadership career, we'd love to hear from you.

Join a team that values hard work, accountability, collaboration, and continuous improvement—and build a career with a company that's invested in your future.