Customer Service & Administrative Assistant

Customer Service & Administrative AssistantSupporting Operations for Hard Time Products & The Store Call

Location: Rome, Georgia

Employment Type: Full-Time

Starting Salary: $35,000–$40,000 annually, based on qualifications and experience.

Join Our Growing Team

Join two growing companies that proudly serve correctional professionals throughout Georgia and the Southeast.

Hard Time Products (HTP) and The Store Call (TSC) are locally owned companies committed to providing exceptional products, innovative solutions, and outstanding customer service to correctional facilities and government agencies.

Hard Time Products supplies detention facilities with quality security products, uniforms, mattresses, commissary products, safety equipment, and facility solutions.

The Store Call provides inmate commissary services and technology solutions that improve operational efficiency while delivering outstanding service to correctional staff and the families they serve.

As our companies continue to grow, we are seeking an organized, dependable, and customer-focused professional who wants to build a career—not simply fill a position.

This position offers opportunities for increased responsibility and career growth as our companies continue to expand.

Our Philosophy

At Hard Time Products and The Store Call, we believe business is built on relationships.

We strive to treat every customer, vendor, and fellow employee with honesty, respect, professionalism, and urgency. We believe in doing what we say we'll do, solving problems instead of creating them, and continuously improving the service we provide.

We hire people with integrity who enjoy helping others, take ownership of their work, and understand that every phone call, every order, and every detail matters.

We're looking for someone who enjoys being part of a team, takes pride in doing quality work, and wants to grow alongside a company that values initiative, dependability, and service.

Position Summary

The Customer Service & Administrative Assistant provides administrative, customer service, and operational support for both Hard Time Products and The Store Call.

This position is often the first point of contact for our customers and plays an important role in maintaining the professional image of our companies. Responsibilities include customer service, order processing, data entry, reporting, inventory administration, purchasing support, and assisting with the daily operations of both businesses.

No two days are exactly alike. One day may involve assisting a correctional facility with an order, while the next may involve preparing reports, coordinating shipments, communicating with vendors, or supporting internal projects.

Success in this position requires professionalism, organization, adaptability, accuracy, and a genuine commitment to outstanding customer service.

Primary Responsibilities

• Provide exceptional customer service by telephone and email
• Professionally answer incoming calls and direct inquiries appropriately
• Process customer orders accurately and efficiently
• Perform accurate data entry across multiple software systems
• Maintain customer, vendor, and product information
• Prepare reports and spreadsheets using Microsoft Excel
• Coordinate internal communication using Microsoft Teams and Outlook
• Assist with purchasing and vendor communications
• Support inventory administration and order tracking
• Prepare shipping documentation and coordinate deliveries
• Scan, organize, and maintain electronic records
• Assist sales personnel with administrative support
• Support day-to-day office operations and special projects
• Maintain confidentiality of company and customer information

Required Qualifications

• High School Diploma or GED
• Excellent verbal and written communication skills
• Strong customer service skills
• Strong organizational and time-management abilities
• Excellent attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Professional attitude and appearance
• Dependable with an excellent attendance record
• Strong work ethic
• Ability to work independently and as part of a team

Preferred Qualifications

• Proficiency with Microsoft Excel
• Experience with Microsoft Teams
• Microsoft Outlook
• Microsoft Word
• Microsoft Office 365
• Excellent telephone etiquette and customer service skills
• Strong keyboarding and 10-key skills
• Data entry experience
• Experience with ERP, inventory management, or accounting software (QuickBooks, Sage, or similar)
• Experience with Adobe Acrobat/PDF documents
• Experience with UPS, FedEx, or other shipping software
• Ability to quickly learn new software applications
• Ability to maintain confidentiality and professionalism when working with correctional agencies and sensitive information

Benefits

• Starting Salary of $35,000–$40,000 annually, based on qualifications and experience
• Paid Vacation
• Paid Holidays
• 401(k) Retirement Plan with match
• Telemedicine Benefits
• Life Insurance
• Stable Monday-Friday Work Schedule
• On-the-job Training
• Opportunities for Advancement

Work Environment

This is not a remote position. We work together as a team in our Rome office where collaboration, communication, and customer service are essential to our success.

Because we are a growing company, every employee has the opportunity to contribute ideas, improve processes, develop new skills, and make a meaningful impact on our continued success.

Who Will Succeed Here?

The ideal candidate enjoys helping people, takes pride in doing quality work, and understands that every detail matters.

You don't need to know everything on your first day—we're willing to train the right person. What we can't teach is integrity, character, dependability, initiative, a positive attitude, and a genuine desire to serve our customers well.

If you're looking for a workplace where your ideas are valued, your work is appreciated, and you have the opportunity to grow professionally, we'd love to hear from you.

How to Apply

Please submit:

• Resume
• Brief cover letter telling us why you'd like to join our team
• Three professional references

Successful candidates will be dependable, detail-oriented, possess a positive attitude, and successfully pass a background check and pre-employment drug screening.

Hard Time Products and The Store Call are Equal Opportunity Employers. Employment decisions are made based on qualifications, merit, and business needs.

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $35,000 - $40,000