What are the responsibilities and job description for the Count Team Member - Cage Operations position at Hard Rock Hotel & Casino Bristol?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Virginia Lottery regulations. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.
Essential Functions
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
(Related education and experience may be interchangeable on a year for year basis)
High school diploma required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Job Description
The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Virginia Lottery regulations. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.
Essential Functions
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Collect funds from Slot Machines.
- Verification of documentation.
- Conduct a mechanically assisted count of the contents of the BVU boxes.
- Conduct a mechanically assisted count of the contents of the live gaming device drop boxes to determine, by table, the amount of the drop and the win.
- Process and provide accurate financial records from the daily count.
- Count, strap and wrap funds.
- Ensures count room is clean and orderly.
- Enter data into ACSC computer system.
- Communicate and provide excellent customer service to team members, guests, and vendors.
- Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.
- Attend seminars when needed.
(Related education and experience may be interchangeable on a year for year basis)
High school diploma required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds.
- Must be capable of moving quickly throughout the gaming floor and complete repetitive motions.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Cashiering or banking operations.
- The Gaming industry, including principles and practices of a capital and operations budget.
- Basic math skills.
- 10-Key calculator.
- Prior experience in the Gaming industry strongly preferred.
- Effectively interact with people.
- Perform mathematical functions.
- Stand for long periods of time.
- Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
- Count and separate varying denominations of vouchers and currency.
- Be flexible to work early morning/overnight shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Interpret and explain policies and procedures.