Junior Casino Host

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Player Development Manager, the incumbent will solicit and cultivate database segments in an effort to drive incremental revenue.

Essential Job Functions

• Executing outbound sales calls in a polite manner with proper phone etiquette.
• Executing outbound sales calls with a through understanding of an individual’s available marketing offers and promotions
• Accurately document and process customer reservation requests for rooms, events, promotions, restaurants, spa and dining (list is not exhaustive)
• Ability to clearly explain specific marketing promotions, initiatives, and property amenities based on customer interest and needs
• Work directly with Player Development, National Marketing, Asian Marketing and general Marketing teams as needed to ensure a quality guest experience
• Personalize guest interactions to build rapport and loyalty
• Answer inbound customer inquiries using methods defined by management, as needed
• Ensure customer requests for reservations and other services are met and confirmed
• Senses and exploits upsell opportunities where appropriate, always attempting to cross-sell in cases when a specific request cannot be met
• Escalates complex and difficult situations to the Player Development Manager when they arise
• Must be prepared to handle, with composure and tact, a high volume of outbound repetitive customer interactions over the telephone in a sales-oriented environment
• Remain in a seated position for an entire shift executing outbound sales calls and completing reservation transactions which at times requires repetitive finger and wrist motion
• Must meet key performance indicators, such as phone calls, room bookings and other metrics as assigned
• Complies with all New Jersey regulatory requirements
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.
  
  

Benefits Include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Salary starting at $42,000.00