Dispatch Officer - Casino Security

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Responsibility for the operation and monitoring of life safety systems and its peripheral devices, including but not limited to, fire alarm systems , panic alarm devices, hold up alarms, closed circuit television systems to protect life, property, and company assets.

Essential Job Functions

• Monitor computer-based fire alarm, panic alarm, and hold up alarm systems.
• Monitor closed-circuit television systems looking for suspicious activity, investigating incidents, and camera reviews.
• Maintain control and issuance of company restricted keys and equipment.
• Monitor two-way radio transmissions and dispatch appropriate personnel to alarm activations, medical emergencies, criminal activity, escorts, and other activity requiring the need for assistance.
• Maintain favorable telephone communication with all departments, outside medical and law enforcement agencies, and guests to ensure proper service is rendered.
• Monitor mantrap and Armored Car entry / exit points for proper personnel access.
• Assists guests and employees with security related questions, Lost and Found inquiries, and have knowledge of property related events.
• Maintain a daily computerized activity log of incidents and preparation of reports of incidents.
• Work in conjunction with the Fire Marshall regarding fire inspection rounds to check stairwells, storage areas, hallways, and fire equipment reporting deficiencies to upper management.
• Perform all other related and compatible duties as assigned.
  
  

Qualifications

• High School Diploma or equivalent and a minimum of one (1) year Security experience preferably working in a dispatch capacity and have knowledge Fire Alarm / CCTV Systems/Simplex systems.
• Have excellent verbal communication and interpersonal skills.
• Ability to effectively communicate, read, and write English.
• Basic knowledge of computer-based software (i.e., Windows, Google Chrome, Microsoft Word, Adobe, etc.)
• Must be able to tolerate varying levels of noise, temperature, and at times work in a casino smoking environment.
  
  

Benefits Include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate includes $21.00 an hour