What are the responsibilities and job description for the Supervisor, EVS position at Hard Rock Casino Cincinnati?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
Under the supervision of the Manager - EVS, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.
Essential Functions
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.
Job Description
Under the supervision of the Manager - EVS, the incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service.
Essential Functions
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Prepares work schedules and conducts employee evaluations. Assists in hiring and establishing training programs for public space personnel.
- Recommends adjustments to public space policies to more effectively service the guest.
- Resolves non-routine departmental problem situations and performs specials projects as assigned.
- Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
- Must possess proven leadership ability necessary to provide guidance to subordinate personnel.
- Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
- Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.