What are the responsibilities and job description for the Expo position at Hard Rock Cafe?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
The main responsibility of the Expo, is to make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, servers run food to the table while it's warm and ready. The Expo is also responsible for communication between the service and kitchen staff while ensuring the quality, accuracy, and timeliness of all orders.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Job Description
The main responsibility of the Expo, is to make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, servers run food to the table while it's warm and ready. The Expo is also responsible for communication between the service and kitchen staff while ensuring the quality, accuracy, and timeliness of all orders.
- Receive and order products.
- Make prep recipes and menu products to spec.
- Properly labeling, dating, covering and refrigerating prepped items for the line.
- Perform opening, closing & side duties: set up, stock, and break down all kitchen equipment and prep, line, expo stations.
- Maintain a clean and organized kitchen, line, expo, dish room and back dock.
- Clean dishes and operate a dishwasher.
- Practice safety and sanitation standards.
- Have a sense of urgency.
- Recycle products.
- Read items printed on order tickets or automated Kitchen Display System.
- Assemble orders: double checking product quality and specs.
- Have vast product knowledge.
- Knowledge in handling all re-cook, special prep, long ticket, large party/voucher group procedures.
- Communicate professionally with co-workers and Front-of-the-House staff.
- Act as a liaison between the Heart-of-the-House and Front-of-the-House staff.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Performing duties which require bending & reaching
- Lifting & transporting up to 100-pound containers, dish racks, and trashcans
- Standing or moving, for up to 8 hours
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all general safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests and co-workers
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors
- Can illustrate consultative skills and ability to work cross-functionally.
- Exhibits excellent verbal and written communication skills
- Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
- Possesses the potential and aspiration to serve as a Hard Rock General Manager.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.