WIC Program Assistant

Starting pay for this position is a minimum of $18.00 hourly. 

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. 
To help further the mission of Harbor Health, we are currently seeking a WIC Program Assistant to join our team at the Harbor WIC Program. 

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role: 

The WIC Program Assistant coordinates the reception, file management, certification and check processing for WIC related activities.  This position is Full Time, 37  hours per week. The position is primarily based at our partnering WIC office at DotHouse Health but  must be flexible to work at our other WIC locations in Dorchester as well. 

Responsibilities: 

• Performs reception duties including:
  1. Answers and directs phone calls
  2. Screens applicant inquiries for eligibility
  3. Manages appointment scheduling/rescheduling including reminder phone calls
  4. Greets and triages participants to appropriate staff
  5. Oversees flow of applicants/participants in waiting area
  6. Clerical duties as required
• Follows all protocols and/or regulations for processing applicants/participants for (re)certification including:
  1. Verification of identity, income, residency, and participant category nad completes data entry for (re)certification.
  2. Educates and/ or explains participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors.
  3. Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs
  4. Provides notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
• Oversees benefit issuance for prescribed food prescription including:
  1. (Re)issuing of food/formula prescription benefits
  2. Security of WIC Card stock
• Performs quality assurance activities

Requirements: 

• High School Diploma or G.E.D. 
• One year of general office experience with proficient computer skills including Microsoft Word, Excel and Outlook
• Experience in health care or community facility preferred 
• Good communication and interpersonal skills 
• Must be available to work at multiple WIC sites and during program clinic hours, as needed
• Bilingual Spanish/English highly desired 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.  When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law).