Pharmacy Technician

MISSION, VISION, AND VALUES

Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.

JOB SUMMARY

The Pharmacy Technician plays a key role in supporting the timely, safe, and coordinated delivery of prescribed medications within the clinic. Working under the direct supervision of the Clinical Pharmacist, this position is responsible for facilitating medication refill requests, managing prior authorizations, communicating with pharmacies and providers, and maintaining accurate medication inventory and compliance across the clinical department. The Pharmacy Technician promotes strong collaboration between pharmacy, providers, and care teams to ensure medications are managed safely, efficiently, and in full compliance with program standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Receive and process patient requests for medication refills via phone, voicemail, and in-person inquiries.


• Verify medication history and eligibility prior to routing requests for provider approval.


• Track and follow up on pending refill requests to ensure timely completion.

• Serve as the main point of contact for pharmacy communications regarding coverage issues, alternative medications, or prior authorization needs.


• Coordinate with providers and insurance plans to resolve medication barriers.


• Initiate and monitor prior authorization requests, ensuring accuracy and timely follow-through.


• Assist in maintaining accurate medication inventory, including ordering, receiving, and storage in accordance with policy and regulatory requirements.


• Track stock levels, expiration dates, and temperature logs to ensure compliance.


• Support medication handling for clinic programs under pharmacist oversight.


• Contact patients regarding missed doses, incomplete treatments, or refill delays to maintain continuity of care.


• Support medication adherence documentation and communication within the electronic health record (EHR).


• Collaborate with the pharmacist and care team to meet clinical and quality goals.

• Strong understanding of pharmacy workflows and clinical coordination to ensure efficient operations.


• High attention to detail, reliability, and professionalism in all aspects of care.

• Ability to collaborate effectively within a multidisciplinary team to support patient outcomes.


• Other duties as assigned.

Key Competencies:

• Committed to providing an exceptional experience in all interactions.


• Ability to understand and to optimize productivity.


• Must have strong analytical and problem-solving skills.


• Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills.


• Must have the willingness and ability to adapt to change, including advances in technology.


• Ability to handle multiple tasks and be highly organized and detail oriented.

• Must maintain confidentiality and handle sensitive information with discretion.

QUALIFICATIONS 

Required education, experience and/or training:

• Certified Medical Assistant or licensed Pharmacy Technician in the State of California required.


• Minimum 3-4 years of experience in pharmacy operations, medication coordination, or clinical support required.


• Familiarity with insurance processes, prior authorizations, and EHR systems.


• Excellent communication, organizational, and multitasking skills.


• Bilingual in Spanish preferred.

EXPECTATIONS

• Adheres to all HarborCHC’s policies and procedures.


• Conducts self in a manner that represents HarborCHC’s core values at all times.


• Must possess a solid commitment to the mission, policies, goals, and philosophy of HarborCHC.


• Maintains a positive and respectful attitude with all work-related contacts.


• Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns.


• Consistently reports to work prepared to perform the duties of the position.


• Meets productivity standards and performs duties as workload necessitates.

• Maintain strict confidentiality of all data and information.


• Demonstrates integrity and accountability for duties and responsibilities. 


• Performs all job functions in a professional and courteous manner. This includes answering phone calls and emails in a timely manner.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust.

HOURS OF OPERATIONS

HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need.

HR PROCEDURAL REQUIREMENTS

• Legal authorization to work in the United States.


• Clear all post offers, pre-employment background screening, and education verification.


• This is not intended to cover all aspects of your description as additional duties may be assigned.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

DISCLAIMER

The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.

In addition, HarborCHC  may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.