Case Manager/ Residental Oversight Coordinator

Brief Description

Harbor Care is seeking a dependable, detail-oriented Case Manager / Residential Oversight Specialist to ensure residential program safety, compliance, and quality of life standards across multiple Veteran housing sites. This role combines light case management duties with residential operations oversight, ensuring alignment with VA Grant and Per Diem (GPD) requirements, housing regulations, and agency standards. The ideal candidate will be experienced in residential settings, comfortable interacting with Veterans, and skilled in coordination with facilities teams, service providers, and compliance partners.

This position will support sites in Nashua and Manchester, provide assistance to Boulder Point in Plymouth weekly, and contribute to Spectrum compliance documentation annually.

This position does require weekend hours

Requirements

Residential Oversight & Facility Coordination

• Conduct routine inspections of all properties for physical safety, nutrition, pest control, and overall living conditions.
• Schedule and monitor pest control services, law enforcement safety walkthroughs, and VA housing inspections.
• Work collaboratively with facilities and maintenance staff to address environmental concerns, repair needs, or safety issues.
• Oversee compliance with VA GPD, HUD, and local housing authority standards related to environmental safety, cleanliness, and resident well-being.
  
  

Client & Community Management

• Support resolution of conflicts or crises among clients in residential settings; implement de-escalation strategies and document incidents.
• Serve as a primary point of contact for concerns regarding permanent supportive housing residents at Nashua, Plymouth and Manchester sites.
• Partner with case managers to maintain a positive, respectful, and safe communal living environment.
• Assist in ensuring adherence to house rules, lease agreements, and resident expectations.
  
  

Case Management Support

• Provide as-needed case management coverage for Boulder Point in Plymouth and other sites when staff are unavailable.
• Conduct wellness checks, coordinate services, or follow up on individual needs as directed by the Program Manager.
• Support annual completion of Spectrum compliance requirements, audits, and documentation reviews.
  
  

Housing & Compliance Support

• Assist in housing inspections, document findings, and follow up on repairs or violations.
• Collaborate with the housing team to track and respond to lease violations, tenant grievances, and program infractions.
• Maintain accurate and timely records in case management systems.
  
  

Basic Qualifications

• Associate’s Degree or equivalent work experience in Social Work, Human Services, Property Management, or related field.
• At least 2 years of experience in residential housing, case management, or facilities oversight.
• Knowledge of HUD, VA, or GPD housing regulations preferred.
• Familiarity with client rights, lease enforcement, and basic facility safety standards.
  
  

Summary

Preferred Qualifications:

• Experience working with Veteran populations, or individuals experiencing homelessness, mental health challenges, or substance use.
• Understanding of property maintenance coordination, pest control, and housing safety standards.
• Strong conflict resolution and crisis management skills.
• Well-organized, detail-oriented, and able to juggle multiple responsibilities independently.
• Comfortable working in a team-oriented environment, across multiple sites.
• Ability to communicate effectively with clients, coworkers, housing partners, and law enforcement.
  
  

Harbor Care’s Commitment – The Red Carpet Treatment

All employees are expected to model and uphold the “Red Carpet Treatment” for every client and colleague:

• Earn trust through compassion and consistency.
• Build lasting, respectful relationships.
• Create environments that are welcoming, supportive, and safe.
• Deliver services that reflect dignity, accountability, and professionalism.
• Be responsive when any team member reaches out for assistance with a client.