SSVF Case Manager- NH Seacoast/ Southern NH

Brief Description

Position: Case Manager- NH Seacoast/ Southern NH

Department: Veteran Services- Supportive Services for Veteran Families

Reports to: SSVF Program Manager

Pay Status: Exempt

Location: Seacoast and Southern NH

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Case Manager to help further our mission.

The Job: The SSVF Housing Case Manager plays a critical role in supporting homeless or at-risk veteran families by providing direct housing search, placement, and stabilization services. This position focuses on helping veterans and their families secure and maintain permanent housing. While connecting to additional supportive services to provide long term success.

About Harbor Care

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Benefits

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Requirements

Duties & Responsibilities

• Provide strengths-based case management to SSVF households in the NH Seacoast Region and Southern New Hampshire as assigned. Case management includes, but not limited to: screening, intake, assessment, individual service plan development, budgeting, monitoring, linkages to appropriate community resources, follow-up, advocacy, discharge, file maintenance and tracking client outcomes.
• Monitor the participants progress on the Individual Service Plan and amend or extend the plan as needed to ensure that participants achieve their housing stabilization goals.
• Maintain precise and accurate documentation of case management services, including client files, case notes and entries into the Homeless Management Information System (HMIS)
• Adhere to the policies and procedures outlined in the SSVF Program Manual
• Adhere to client confidentiality requirements and standards.
• Be a representative of, and coordinate with providers through Harbor Care
• Continue to acquire professional education and development in best practices relevant to veterans and the homelessness experience.
• Participate in all SSVF team meetings, relevant regional meetings, webinars and trainings.
• Outreach to identify veterans experiencing homelessness and link to housing resources.
• Maintain current calendar of all professional activities in Outlook.
• Coordinate with Outreach Lead, Community Data Specialist and Housing Navigator as appropriate to meet veteran needs.
  
  

Qualifications

• Education:
• Associate or bachelor’s degree in social work, Human Services, or a related field (or equivalent experience).
• Experience:
• Previous experience in housing placement, property management, or case management.
• Experience working with veterans, individuals experiencing homelessness, or low-income populations preferred.
• Veteran Preferred
  

Job Requirements

• Participate in the Continuum of Care within their region, coordinated entry local service delivery area meetings, statewide Ending Veteran Conferences calls and local case conferencing.
• Establishes and maintains collaborative working relationship with community and VA resources.
• Performs other related duties as assigned by Program Manager
  
  

Harbor Care’s Commitment

Model and enforce the “Red Carpet Treatment” among staff and clients comprised of the following:

• Earn our clients' trust.
• Build long-term relationships.
• Give Clients the best possible experience to make them feel like they're coming to a place they belong.
• Provide the best quality of service.
• Treat every Client with dignity and respect with each encounter.
• You will prioritize communication from any Harbor Care employee seeking help for a client.
  
  

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.