What are the responsibilities and job description for the Support Services Specialist position at Harbor Brand?
Harbor is seeking a Support Services Specialist to provide front desk support to various Harbor locations in the Toledo area.
Position is full-time, 1st shift, 40 hours per week.
Education/Experience/Other Requirements:
- High school diploma or equivalent required with two years of closely related office
experience strongly preferred. - Previous data entry experience.
- Ability to handle multiple-line phone system and busy waiting room simultaneously.
- Excellent customer service skills required; Ability to communicate clearly and effectively with
a variety of people and be a team player. - Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
- Ability to manage stress and maintain client confidentiality.
- Must be proficient and accurate in computer use, including Microsoft Office.
Essential Job Competencies/Primary Duties:
- Answers all calls in a professional, warm, courteous, and efficient manner in accordance with
organization’s Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes
accurate written messages and proper and prompt delivery. - Answers all incoming calls from clients regarding their appointments which include new and
follow-up appointments, cancellations, and rescheduling. - Ensures that clients are announced to appropriate staff person; Provide any necessary follow up and ensure the client is attended to in a timely manner.
- Schedules ongoing appointments for other Harbor locations.
- Collects payments from clients as required. Reconciles cash box and completes deposit or
distributes cash drawer to designated person, as assigned. - Performs opening/closing duties as assigned.
- Provides quality and timely support to both internal and external customers and strives for
customer satisfaction. - Keeps current with trends and developments related to essential job competencies and
demonstrates continued growth. - Distributes mail as assigned.
- Verify client information and scan updated insurance information into the client record.
- Monitor client flags for support related issues at time of visit.
- Respond to email, Teams and written requests from other depts in a timely manner.
- Attends support staff and other meetings as appropriate and serves on office committees as
assigned. - Keeps current with trends and developments related to essential job competencies and
demonstrates continued growth. - May float to other locations to accommodate client or agency need.
- Follows crisis prevention and intervention protocols.
- Accepts and completes other duties as assigned.
- Utilizes IT system and other system software programs appropriately.
- Reaches conclusions promptly and takes definite course of action.
- Plans and organizes work for maximum effectiveness and efficiency.
- Utilizes supervision appropriately.
- Utilizes time off appropriately and consistent with Harbor policies.
- Performs other duties as assigned.
About Harbor:
- A leading provider of mental health and substance use treatment for over 100 years.
- 350 clinical staff serving over 24,000 clients annually across multiple locations and within the community.
- Services include counseling, medication management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more!
Why Work for Harbor?
Harbor is a fast-paced environment, but it’s also a place where you can genuinely enjoy what you do. You’ll work alongside a supportive, motivated team that cares about making a difference. We’re committed to investing in our employees and giving you the tools and opportunities to grow.
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Opportunity to make a difference in your community