What are the responsibilities and job description for the Support Services Specialist position at Harbor Brand?
Harbor is seeking a Support Services Specialist to provide front desk support in the Toledo area.
Position is full-time, 40 hours per week, and 1st and 2nd shift. Two days will be 7:45a - 4:15p, two days will be 10:00a - 7:00p, and one day will be 7:45a - 3p.
Education/Experience/Other Requirements:
- High school diploma or equivalent required with two years of closely related office experience strongly preferred.
- Previous data entry experience.
- Ability to handle multiple-line phone system and busy waiting room simultaneously.
- Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
- Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
- Ability to manage stress and maintain client confidentiality.
- Must be proficient and accurate in computer use, including Microsoft Office.
Essential Job Competencies/Primary Duties:
- Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s Vision XXI service excellence efforts. Transfers calls to Voice Mail or takes accurate written messages and proper and prompt delivery.
- Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
- Ensures that clients are announced to appropriate staff person; Provide any necessary follow-up and ensure the client is attended to in a timely manner.
- Schedules ongoing appointments for other Harbor locations.
- Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
- Performs opening/closing duties as assigned.
- Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- Distributes mail as assigned.
- Verify client information and scan updated insurance information into the client record.
- Monitor client flags for support related issues at time of visit
- Respond to email, Teams and written requests from other depts in a timely manner
- Attends support staff and other meetings as appropriate and serves on office committees as assigned.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- May float to other locations to accommodate client or agency need.
- Follows crisis prevention and intervention protocols.
- Accepts and completes other duties as assigned.
About Harbor:
- A leading provider of mental health and substance use treatment for over 100 years
- 350 clinical staff serve over 24,000 clients across multiple locations and in the community each year
- Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Employee referral bonuses
- Ability to make a difference in your community!