What are the responsibilities and job description for the Patient Access Specialist position at Harbor Brand?
Harbor is seeking a Patient Access Specialist to join the Toledo team! This position is responsible for assisting, engaging, and screening potential and on-going clients to determine appropriate services while executing exceptional customer service skills.
Position is part-time, 30 hours per week.
Education/Experience/Other Requirements:
- An Associate’s degree in business or closely related field, preferred. May substitute previous experience in medical/mental health administrative support services in lieu of associate’s degree
- Previous data entry experience is required.
- Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.
- Flexibility, ability to multi-task 3 or more tasks simultaneously, and excellent organizational skills also required
- Ability to adhere to strict client confidentiality standards and policies
- Must be proficient and accurate in computer use, including Microsoft Outlook and Word.
Essential Job Competencies/Primary Duties:
- Delivers excellent customer service in the manner prescribed by the company's customer service standards and takes appropriate action as necessary to clearly understand and resolve client needs on first call, whenever possible.
- Answers all calls in a professional, engaging, warm, courteous, and efficient manner in accordance with organization’s Vision with regards to service excellence efforts. Transfers calls or takes accurate written messages for proper and prompt delivery, when necessary.
- Engages all callers and follows call through to completion scheduling into electronic health record including new appointments, hospital discharge appointments, follow-up appointments, cancellations, referrals and rescheduling.
- Obtains and enters into the computer system the admission information during initial and on-going client contact according to Harbor policy.
- Receives and completes all necessary follow-up including scheduling of all referrals assigned.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- Recognize and respond appropriately to crisis situations by referring to a clinical therapist, a manager, Urgent Care , or police emergency services.
- Attends teams meetings
- Work from any assigned location.
- Keep current with communication via contact notes
- Assist in the training of co-workers, students and volunteers in admission procedures.
- Verify Medicaid insurances and direct clients who may need additional funding through the Board of Mental Health.
About Harbor:
- A leading provider of mental health and substance use treatment for over 100 years
- 350 clinical staff serve over 24,000 clients across multiple locations and in the community each year
- Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
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- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Ability to make a difference in your community!