Program Manager

The Program Manager (PM) for multiple locations is responsible for overseeing program operations
across multiple locations, ensuring the delivery of high-quality Instruction and Support Services that
align with the organization's mission and values. This leadership role focuses on developing,
implementing, and evaluating best practices in program management while fostering a culture of
continuous improvement and compliance with regulatory standards. The Program Manager will work
alongside site managers and direct support staff to enhance program effectiveness, client care,
operational efficiency and quality assurance initiatives.

Key Responsibilities:

• Program Oversight: Manage daily operations for multiple program locations, ensuring quality
  services are delivered consistently across all sites in accordance with organizational policies and
  state regulations.
• Quality Assurance: Develop and implement quality assurance protocols, conduct regular weekly
  visits, monthly audits, and review program data to monitor performance, identify areas for
  improvement, and ensure compliance with industry standards.
• Instruction and Support Services: As ISS employee’s Program Manager’s will be required to work
  a minimum of 51% of their time directly with of on behalf of clients in Supported Living services,
  including but not limited to working direct care at numerous locations HALA supports.
• Training and Support: Provide training, resources, and ongoing on-site support to Team Leaders
  and Direct Support Staff to enhance their ability to deliver quality services and implement best
  practices.
• Client and Stakeholder Engagement: Build and maintain strong relationships with clients,
  families, and external stakeholders, ensuring feedback is utilized for continuous program
  improvement.
• Data Analysis and Reporting: Collect and analyze program data, prepare reports on key
  performance indicators, and present findings to senior leadership, utilizing data to drive
  decision-making and strategic planning.
• Crisis Management: Address programmatic concerns and crises effectively, providing guidance
  and resources to site teams when challenges arise, which means also being on-call for
  emergencies.

• Bachelor's degree in social work, human services, business administration, or a related field; a
  master’s degree is preferred. Experience can count in lieu of a degree.
• Minimum of 5 years of experience in program management or leadership within the non-profit
  sector, particularly in services for individuals with intellectual disabilities.
• Proven experience in quality assurance, compliance monitoring, and program evaluation
  methodologies.
• Strong leadership skills, with a track record of building and developing cohesive teams and
  fostering a positive and professional organizational culture.
• Excellent communication, interpersonal, and organizational skills, with the ability to effectively
  engage diverse stakeholders and facilitate collaboration.
• Proficient in data analysis and reporting, with experience using data to inform programmatic
  decisions.
• Ability to travel to multiple locations as needed for site evaluations, audits and staff training.
• Obtain 12 CEU’s annually to remain as an employee
• Certification in CPR/First Aid and Blood borne-Pathogens is required within the first 60 days of
  employment and maintained per state requirements.
• Must personally maintain NAR certifications annually and remain in good standing.
• Strong competency in Microsoft Office tools with basic computer skills

Physical Requirements:

• Ability to actively support individuals in home and community settings, including standing,
  walking, and navigating varied environments throughout the shift
• Ability to lift, transfer, and physically assist individuals using proper body mechanics and
  equipment, including lifting up to 50 pounds and more in emergency situations
• Ability to bend, stoop, kneel, reach, and maneuver mobility equipment (e.g., wheelchairs) in
  residential environments
• Ability to provide hands-on personal care and respond to emergencies, including assisting with
  ADLs and rapid physical response when needed
• All positions and shifts are awake - sleeping is not an option under any circumstance.

Harbor Alternate Living Association (HALA) – Established in 1980, HALA is a nonprofit that helps adults with developmental disabilities build independent living skills and integrate into the broader community. Based in Grays Harbor County, HALA empowers each person to recognize their strengths and live independently by providing person‑centered support across multiple domains.

Services and impact. HALA’s core “Circle of Support” includes Supported Living, Community Guide and Engagement, Crisis Prevention and Stabilization, Specialized Habilitation, and Staff & Family Consultation. The organization tailors services to each individual’s abilities, offering help with health care, money management, home management, nutrition, safety, self‑advocacy, and social relationships. HALA also provides training for long‑term care workers and offers CPR/First Aid and blood‑borne pathogens courses to staff and the public. All supports are delivered in integrated settings that encourage personal choice, full community access, and independence.

Mission and values. HALA’s mission is to provide a bridge for people with disabilities “to move from seclusion to inclusion— from need to competence”. The organization strives to achieve this by treating clients with dignity and respect, acknowledging staff capabilities, and collaborating with partners and stakeholders. HALA emphasizes dignity, independence, and community integration while ensuring its programs remain financially sustainable.