Vice President Operations

About Harbor.ai:

Harbor.ai is an InsurTech startup aiming to revolutionize the enterprise insurance market. Our technology simplifies the process for insurance brokers to identify optimal coverage for their clients continuously, and this is just the beginning. Our mission is to revolutionize underwriting for better, faster, and smarter processes. As we pursue this goal, we are implementing a data-driven business model that fundamentally reshapes how insurance products are sold. Established in 2018, Harbor.ai is venture-backed and based in New York.

This position is 100% on-site at our New York City headquarters.

About the Role

We're looking for a VP of Operations to own execution discipline and financial operations at Harbor.ai. You'll ensure decisions translate into completed work, maintain operational hygiene, and manage the financial infrastructure that keeps the business running smoothly. This role is accountable for delivery, follow-through, and operational clarity across the organization.

What You'll DoOperational Execution

• Own delivery of cross-functional initiatives from decision through completion
• Maintain tight operating cadence with weekly execution reviews and accurate status reporting
• Enforce operational processes (planning, retros, handoffs) and drive adoption of company initiatives
• Serve as first point of contact for operational escalations, resolving issues at the lowest responsible level
• Surface issues early and correct quickly—no late surprises to leadership
• Own day-to-day operational tooling (Notion, Linear, reporting systems) and ensure data accuracy

Financial Operations

• Manage accounts payable, receivable, and customer payment processing
• Oversee bookkeeping functions and maintain financial ProForma
• Ensure accuracy of financial data and reporting across systems
• Maintain financial dashboards and track burn rate, runway, and key metrics
• Provide clear financial visibility to leadership

What Success Looks Like

• Work moves consistently from decision to completion without escalation
• Financial operations run smoothly with accurate, timely reporting
• Misses are rare, surfaced early, and corrected quickly
• Leadership has clear operational and financial visibility without noise

What We're Looking For

• 5 years in operations or finance roles at technology companies
• Deep understanding of how tech products are built, shipped, and scaled
• Experience operating in product-led or engineering-heavy environments
• Strong financial operations experience (AP/AR, bookkeeping, payment processing)
• Technical fluency—comfortable working alongside engineers and product teams
• Proven track record of owning end-to-end delivery in fast-moving tech environments
• Experience with modern operational tooling and building reporting infrastructure
• Exceptional organizational skills with obsessive attention to follow-through
• Ability to resolve issues independently and escalate strategically
• Outcome-driven mindset—you're accountable for results, not activity

Please note that any emails from recruiters will be printed, then ceremoniously disposed of.

Note to All Applicants:

Harbor.ai is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to Careers@harborai.net.

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable; bonuses are not guaranteed.

Harbor.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Harbor.ai, its employees, and others as required or permitted by law. Additionally, Harbor.ai in the E-Verify program in certain locations, as required by law.

Harbor.ai is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@harborai.net.