What are the responsibilities and job description for the Associate IT Specialist (Contract to Hire) position at Harbinger Motors Inc.?
We are looking for an Associate IT Specialist to join our IT operations team at Harbinger Motors. We are a rapidly growing company with a dynamic team, seeking a versatile individual who can adapt to various roles and thrive in a fast-paced environment. The ideal candidate will be highly motivated with a strong eagerness to learn and grow.
Responsibilities
- Provide first-level technical support for desktops, laptops, printers, peripherals, and software
- Respond to service requests and incidents in a professional manner while meeting the designated SLA
- Prepare and deploy freshly provisioned computers
- Maintain an inventory of IT assets, including laptops, desktops, and accessories
- Install, configure, and upgrade desktop hardware and software components, including operating systems, drivers, and applications
- Stay up-to-date on the latest IT trends and technologies
Qualifications
- High school diploma or equivalent; Bachelor's degree in IT or related field
- 1-2 years of experience in a technical support role, preferably in a desktop support or helpdesk role
- Familiarity with desktop hardware components, peripherals, and troubleshooting techniques
- Excellent customer service and communication skills, with the ability to explain technical concepts to
non-technical users
- Strong problem-solving and troubleshooting skills, with attention to detail and accuracy
- Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and common desktop applications such as Zoom, Slack, Microsoft Office.
- Able to lift and move equipment weighing up to 50 lbs unassisted.
Bonus Points
- Eager to learn and proactively take on new challenges
- Experience supporting employees in an office environment
- Experience with ITIL or other IT service management methodologies
- Certifications such as CompTIA A , Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus