What are the responsibilities and job description for the Sales & Service Advisor position at Haralson Tire?
We are seeking to hire a talented Sales and Service Advisor to join our team. If you're excited to be part of a winning team, Haralson Tire Co. is a great place to grow your career.
Responsibilities
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Qualifications
- Working knowledge and experience of automotive products, repairs and parts
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated processes to customers
Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug free workplace. EOE.