What are the responsibilities and job description for the Front Desk Coordinator position at Happy Teeth Pediatric Dentistry - Mooresville?
Front Desk Coordinator
We are hiring a Front Desk Coordinator. You’re the first person patients see and the one keeping the schedule, and the day-to-day running smoothly behind the scenes. Dental experience is preferred, but we’ll train the right person.
What You’ll Own
- Patient Experience: Warm, friendly, and professional patient interactions.
- Scheduling: Build and manage a productive daily schedule for one or more providers.
- Insurance: Verify benefits, build breakdowns, present treatment plans, and collect co-pays accurately.
- Communication: Handle calls, confirmations, patient questions, and follow-ups with confidence.
- Front Office Operations: Maintain clean patient records in Open Dental and keep the office running day-to-day.
What You Bring
- Strong customer service experience in another field works too
- Understanding of dental insurance, CDT codes, and benefit breakdowns preferred.
- Comfort presenting treatment plans to patients clearly and confidently
- Experience with Open Dental or similar practice management software is a plus
- Strong organizational skills.
- A genuinely friendly, professional presence
Benefits
- Competitive hourly pay
- Health insurance and dental benefits
- Paid time off and holiday pay
- 401(k)