What are the responsibilities and job description for the Medical Receptionist position at Happy Ears Hearing Center?
Benefits:
- Team Trainings
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Bonus based on performance
- Company parties
- Dental insurance
About the Role:
We're looking for a bubbly, upbeat Audiology Patient Care Coordinator to join our team at Happy Ears Hearing Center in Vistancia, AZ! If you're someone who loves helping others feel welcome and at ease, and you've got a knack for staying organized while keeping a positive attitude, this role is for you. As the first point of contact for our patients, you'll play a key role in creating a fun, friendly, and compassionate environment, helping our patients feel comfortable and supported from the moment they walk in or call. This position is based at our Vistancia office, with the opportunity to float to our two other nearby clinics (about 15–20 minutes away) as needed.
Benefits/Perks:
- 10 days PTO
- Paid holidays
- Competitive compensation
- Career advancement
- Health insurance
- Performance-based incentives
- A friendly, interactive, and supportive work culture with awesome team camaraderie
Job Summary:
If you love spreading positivity and creating an inviting atmosphere, this is your chance to shine! As the Audiology Patient Care Coordinator, you'll be at the heart of our clinic, ensuring every patient feels heard, cared for, and excited to come back. From answering calls with a warm smile to supporting our team with smooth, organized clerical tasks, you'll help keep our clinic running like a well-oiled machine while making sure our patients feel like part of the Happy Ears family. Whether you're at your home base in Vistancia or lending a hand at one of our sister clinics, you'll bring that same warm welcome wherever you go.
You'll Be Responsible For:
- Greeting patients with a bright, friendly welcome that makes them feel instantly comfortable
- Collaborating with audiologists, patients, and families to provide top-notch care
- Creating personal goals for patients and cheering them on toward their progress
- Maintaining patient information in our system with care and attention to detail
- Handling patient intake forms and offering a little guidance with a smile if needed
- Checking in hearing devices and ensuring they're ready and perfect for appointments
- Managing schedules with a cheerful attitude to keep things running smoothly
- Answering phones with enthusiasm to schedule appointments and assist current patients
- Collecting payments and providing receipts with a friendly approach
- Helping maintain a tidy and welcoming office environment (including stocking the coffee/snack station!)
- Performing basic tech duties like hearing aid cleanings, troubleshooting, and Bluetooth pairings
- Floating to our other two clinic locations as needed to support coverage and keep every office running smoothly
- Performing other miscellaneous office duties to keep the flow of the day positive and productive
Qualifications:
- Experience in a customer service or healthcare role
- Strong organizational skills and the ability to juggle multiple tasks with a smile
- Quick decision-making skills in fast-paced situations
- An empathetic and caring demeanor – you truly want to make a difference in our patients' lives
- Excellent verbal and written communication skills
- Reliable transportation and the flexibility to travel between our clinic locations as needed
- Bonus points for experience with hearing loss or working in an audiology setting
- A passion for excellent customer care – you're always ready to treat every patient with respect, care, and a cheerful attitude!