Technical Development Engineer II

General Job Description:

The Technical Development Engineer (TDE) is a member of the Commercial team and reports directly to the Sales Manager – Molded Product. The TDE’s primary role is support of the commercial and quality organizations by providing on-site customer support, diagnostics, and processing solutions.

Core Duties/Responsibilities:

Primary tasks include, but are not limited to:

• Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Azdel’s recommended processing guidelines
• Identify and report on competing product activities at customers
• Duplicate customer processes at Hanwha Azdel’s laboratories in order to facilitate validation of new product developments, launch support, and quality issues
• Lead productivity improvement projects and other technical development efforts at strategic customer sites
• Use of DMAIC and DFSS analytical tools and problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues
• Develop and maintain Hanwha Azdel troubleshooting guidelines and lessons learned database
• Act as technical focal point at customer and Tier 1 representing product and company
• Address customer problems that are related to materials
• Coordinates technical support from cross-functional team for analyzing samples & technical meetings as required for successful commercialization or quality resolution.
• Communicates customer feedback on products (including quality issues) to cross-functional team including engineering, Q.C., Account Managers, etc.
• Works with the Quality organization to identify and resolve quality issues
• Writes Technical Reports and Visit reports
• Travel Required: 60-70% (approximately)

Minimum Requirements:

• Bachelor’s degree in Mechanical or Chemical Engineering; Other disciplines may be considered depending upon experience
• 3 years’ work experience in a similar role (application, processing, quality, or manufacturing engineering)
• Strong communication and interpersonal skills, open to listening and sharing experiences
• Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook
• Strong interpersonal and team skills
• A demonstrated ability to effectively make decisions;
• Problem solving / analytical skills required
• Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written
• Ability to analyze problems quickly and summarize effectively

Skills, Abilities & Attitudes:

• Collaborative demeanor
• Communicative
• Customer focus
• Drives results
• Instills trust and exemplifies integrity

Preferred Qualifications:

• OEM or Tier 1 experience
• Bachelor’s degree in an engineering or technology field
• Experience with ISO quality systems, practices and procedures
• Experience in using data acquisition systems, data analysis, and reporting tools
• 3 years’ experience in thermoforming / compression molding.
• Six-Sigma certification