Receptionist

Position: Receptionist

Department: Administrative

Employment Type: Full-time, Non-Exempt

Office Location: Mt. Prospect Office (1166 S. Elmhurst Road Mt. Prospect, IL 60056)

Work Hours: 40 hours/week

Regular Work Schedule: 8:30 AM - 4:30 PM, Monday - Friday

Supervisor: Executive Manager

OVERVIEW:

The Receptionist serves as the first point of contact for clients, visitors, and community members while providing exceptional customer service and ensuring efficient daily office operations. This role supports administrative functions, communications, facility coordination, and staff needs, helping maintain a welcoming, organized, and well-functioning environment. The position also contributes to agency events, volunteer and fundraising activities, and relationship-building efforts to support Hanul's mission and community impact.

DUTIES AND RESPONSIBILITIES:

• Greet, assist, and direct clients, visitors, and the general public in a professional and welcoming manner
• Direct clients and visitors to the appropriate staff or department
• Respond to general inquiries about the services and programs offered at Hanul
• Answer and direct phone calls, relay messages, and schedule appointments when necessary
• Check and return missed calls and voicemail messages on a timely basis
• Manage the Go-To Connect phone system, including voicemail updates and call routing adjustments for holidays and employee absences
• Offer administrative support and perform related duties for staff upon request
• Handle Hanul's official email, ensuring messages are forwarded to the appropriate contacts
• Update and manage office operation hours and post temporary closure notices
• Receive and notify appropriate departments and staff regarding mails and packages, including mails between offices
• Oversee and assist with managing the donation box
• Keep the office kitchen and pantry clean and well-stocked with supplies through regular inventory checks
• Assist with general Mt. Prospect office facility management tasks
• Ensure all office areas are maintained in a safe and clean condition
• Attend internal/external meetings and trainings to network and cultivate relationships with various stakeholders
• Assist in preparing for events, office meetings, and volunteer coordination activities as needed
• Participate in the agency’s fundraising activities and events

QUALIFICATIONS:

• Must be bilingual and have bi-cultural (Korean-English) knowledge
• Competency in Google Suites, including Google Calendar, and other office software such as MS Word
• Exceptional organizational, communication, and interpersonal abilities
• Strong collaborative skills when working with diverse stakeholders
• Prior experience in office assistance is preferred

BENEFITS:

• Paid Time-Offs
• Paid Holidays
• Birthday Vacation
• Group Health, Dental, & Vision Insurance
• 401K Retirement Plan
• Anniversary and Year-End Bonuses
• Free Staff Lunch (upon availability)

To Apply: Please complete our application form here: (https://forms.gle/EwFXvVzx1QkR9VDw7) and send Resume & Cover Letter to career@hanulusa.org .

Job Type: Full-time

Pay: $41,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Language:

• Korean (Required)

Work Location: In person

Salary : $41,000 - $44,000