Receptionist

RESPONSIBILITIES:

Listed below is an outline of the major duties and responsibilities that are required to perform this position. As Receptionist you are delegated by the administrative authority, responsibility and accountability necessary to carry out the assigned duties.

1.

Answer and direct incoming calls.

2.

Assist family members and visiting guests regarding information pertaining to facility directions and amenities.

3.

Working knowledge of what to do in emergencies, i.e., Tornado, Fire, Bomb Threat, etc.

4.

Maintain police/weather/radio alarm and respond appropriately to emergencies.

5.

Sort and distribute mail to appropriate Directors/Departments/Residents.

6.

Some light typing, as requested, as well as bulk mail preparation(s), as needed.

7.

Prepare postage via postage machine for all outgoing mail, as needed.

8.

Log all incoming deliveries made at the front desk.

9.

Order supplies for reception desk through Central Supply.

10.

Create and distribute Communication sheets regarding residents, (i.e., new admission, room change, discharge, re-admission, expiration) through email correspondence.

11.

Update daily rosters and telephone lists, as needed.

12.

Maintain dining reservations for Garden Dining Room, as requested.

13.

Maintain awareness of residents that may be a wander precaution.

14.

Assist in creating and distributing Resident Care Plan Meeting Letters, as needed.

15.

Forward any mail to discharged residents, as needed.

16.

Ensure all pets visiting the facility are current on vaccinations and maintain the Pet Vaccination Log, as needed.

17.

Contact Laundry Department for labeling of resident clothing and log all such items in books alphabetically, as needed.

18.

Respond to calls from the backdoor for deliveries.

19.

Miscellaneous projects involving, sorting, copying, typing, mailing, and emailing.

20.

Maintain confidentiality of necessary information in compliance with HIPAA.

21.

At the end of each day, complete closing procedures, including: turning off all appropriate office equipment, switching the telephone to the Night Answering Service and locking the reception area.

22.

Other duties as assigned.

JOB REQUIREMENTS:

1.

Education:

High School Diploma or equivalent.

2.

Experience:

Previous Receptionist or Customer Service required. Healthcare experience preferred,

3.

Physical Demands:

Primarily sedentary in nature. Maximum lifting of approximately 10 pounds with occasional lifting of small objects. Sitting, standing, walking, talking, and hearing.

4.

Travel:

N/A

5.

Working Conditions:

Inside a well-lighted, well ventilated, highly visible area.

6.

Principal Contacts:

Works closely with resident family members, and facility staff.

GENERAL REQUIREMENTS:

Must be capable of executing all terms and conditions set forth in the Employee Handbook including, but not limited to:

• Work in a safety conscious manner, which ensures that sage work practices are used in order not to pose a risk to others in the workplace.

• Complies with company policies and procedures and local, state and federal regulations.

• Adheres to the policy and procedure on a Drug Free Workplace.

• Interacts in a tactful, diplomatic and humanistic manner with residents, families, visitors, and co-workers to provide a safe, efficient, and therapeutically effective caring environment which ensures the self-respect, personal dignity, rights and physical safety of each resident and facility guest.

• Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code.
• Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, national origin, ancestry, citizenship status, disability, handicap, veteran status or any other legally protected category.
• Employment at Tabor Hills is "at will" as defined under applicable law. The employer or employee can terminate the employment relationship at any time with or without cause and for any lawful reason.
• Consistent with the Americans with Disabilities Act (ADA) and civil rights laws, it is the policy of Tabor Hills to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
• One of the components of the pre employment medical exam at Tabor Hills is a urine screen for drugs. Failure to consent to the urine drug screen will be considered cause for withdrawal of the employment offer.
• If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Tabor Hills Human Resource Department.