Branch Coordinator

Join a Company That Gets It Done

At HANSONS, we've spent decades helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're looking for a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.

What We Offer

• Earn up to $22 per hour


• Weekly pay via direct deposit every Friday


• Health benefits available after 30 days of employment


• 401(k) with company match available after 90 days of employment


• Holiday pay available after 30 days of employment


• Paid Time Off (PTO) with unlimited rollover of unused accrued hours


• Company-provided tools, training, and resources to support your growth and development


• Opportunities for advancement within a growing organization


• Employee-led committees that help foster a fun, engaging, and positive company culture


• A supportive team environment focused on recognition, collaboration, and success

What You'll DoCustomer Communication & Project Coordination

• Serve as the primary point of contact for customers throughout their project lifecycle


• Conduct welcome calls and establish clear expectations for the project process


• Provide installation-day communication and support


• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule


• Resolve customer concerns and escalate issues when necessary

Scheduling & Install Management

• Schedule and reschedule installation appointments


• Maintain an optimized installation calendar and maximize crew productivity


• Confirm installation dates, customer readiness, material deliveries, and project logistics


• Manage scheduling changes due to weather, customer requests, or operational needs

Collections & Project Closeout

• Complete project completion calls and payment collection activities


• Process payments through approved methods


• Ensure all project documentation is completed and uploaded accurately


• Support project closeout and escalation procedures

Branch Operations & Administrative Support

• Answer phones and assist customers, vendors, and visitors professionally


• Manage incoming and outgoing mail


• Order office supplies and support daily office operations


• Assist with onboarding activities and communication with corporate departments


• Help maintain efficient branch operations in support of the Branch General Manager and Operations team

Financial Processing & Documentation

• Process deposits and maintain accurate cash logs


• Upload required project and financial documentation


• Support insurance and project documentation processes


• Maintain accurate records and ensure compliance with company procedures

What We're Looking ForRequired Qualifications

• High school diploma or GED


• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience


• Strong organizational and multitasking skills


• Excellent verbal and written communication abilities


• Proficiency in Microsoft Office (Word and Excel)


• Ability to work independently and manage multiple priorities


• Must be at least 18 years old

Preferred Qualifications

• Experience in scheduling, operations, office management, or project coordination


• Familiarity with CRM or project management software


• Experience in the home improvement, construction, or service industry

Why Join HANSONS?

At HANSONS, our culture is built around five core values:

• Get It Done – Fast, Right & Now


• Strive for Five – Go Above & Beyond


• Be a Problem Solver – Own It to Resolve It Today


• Care – Treat Everyone with Priority, Respect & Integrity


• Communicate – Call, Answer & Reach the Customer

We're committed to investing in our people, promoting from within, and creating opportunities for long-term career growth. If you're organized, customer-focused, and ready to make an impact, we'd love to hear from you.

Apply today and become an essential part of delivering an exceptional customer experience at HANSONS.

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