DAIRY/FROZEN MANAGER

Job Description

The Dairy/Frozen Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. As a part of the Hansen’s IGA Market leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties & Responsibilities

• Serve customers in the Dairy/Frozen Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints 
• Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques 
• Ensure that the Dairy/Frozen Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized 
• Actively work new product offerings onto shelves, while removing discontinued products
• Maintain product tags to ensure products have the correct source of supply for ordering
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Assist with maintaining back coolers, including taking cold temperatures at designated times 
• Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week 
• Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed 
• Participate in additional training and leadership activities as directed 
• Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Dairy/Frozen Department duties as needed

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment
• Prior grocery experience as well as leadership experience is required
• Ability to work in a colder environment 
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure 
• Ability to work effectively in a fast-paced environment 
• Excellent communication, organizational and planning skills 
• Ability to make independent decisions regarding department needs and priorities 
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail 
• Excellent problem-solving and conflict resolution skills 
• Exceptional customer service skills 
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts 
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds