What are the responsibilities and job description for the IT Support Tech position at Hansen Talent Group?
Hansen Talent Group is seeking a strong IT support specialist to support a team local to the downtown Columbia, SC area. This is 100% onsite position offering ample opportunities to move into a long-term team and growth opportunities.
The IT Support Technician will be responsible for providing end-user support with desktop and local network hardware, desktop softwares, and AV equipment.
Duties:
The IT Support Technician will be responsible for providing end-user support with desktop and local network hardware, desktop softwares, and AV equipment.
Duties:
- Provide end-user support, diagnosing and analyzing end-user desktop equipment as well as peripheral devices. Additionally, supporting desktop softwares including MS 365.
- Administer end-user accounts and support access provisioning using Active Directory.
- Troubleshoot and provide administration over MS 365.
- Provide LAN administration and support for new equipment set ups, ensuring connectivity.
- Support conference and meeting rooms set-ups, providing AV equipment set up and refreshes.
- Update inventory logs and identify needed assets to complete on-going work efforts.
- Document work efforts in ticketing system, escalating issues as needed and building knowledge base articles to support future requests.
- Hands- on desk side support experience with desktops, laptops, and printers
- MS 365 support
- AV knowledge and equipment