Technical Support Specialist

Our client, a public organization's IT group, is dedicated to delivering reliable internal technology support, is seeking a Technical Support Specialist to provide frontline IT assistance.

This role serves as the first point of contact for internal users, delivering hands-on support, troubleshooting technical issues, and ensuring a high-quality end-user experience.

Location: Bothell, WA – Onsite

Duration: 3-6 months with potential for extension or conversion

Compensation: Up to $38.00 per hour.

Additional Compensation: This position is not eligible for bonus or incentive compensation.

Benefits: Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, and other employer sponsored programs.

US citizens and those authorized to work in the US are encouraged to apply.

Work sponsorship is not available currently.

Summary:

• Serve as the first point of contact for internal technical support requests

• Troubleshoot and resolve hardware, software, and system issues

• Deliver a high level of customer service and user support across the organization

• Support onboarding, training, and documentation efforts for end users

• Assist in maintaining secure, efficient, and well-managed IT environments

Key Responsibilities:

• Provide Tier 1 technical support, diagnosing and resolving user issues or escalating as needed

• Troubleshoot hardware, software, and network-related issues across end-user devices

• Maintain high levels of customer satisfaction through timely follow-up and communication

• Build strong internal relationships and support users across departments

• Develop and maintain user documentation and training materials

• Support onboarding of new employees, including setup of IT equipment and access

• Assist with installation, configuration, and maintenance of desktops, laptops, and mobile devices

• Support endpoint protection and cybersecurity tools

• Track and manage IT assets throughout their lifecycle

• Maintain and support operational systems such as workstations management and telephony tools

• Participate in cross-training and provide backup support to team members

Qualifications:

• 2 years of experience in IT support or related field

• General understanding of IT systems, service desk workflows, and support best practices

• Experience supporting Windows and Microsoft Office environments

• Ability to diagnose and resolve basic hardware and software issues

• Experience supporting users both in person and remotely

• Strong communication and customer service skills

• Ability to document processes and provide user training

• Proactive, solution-oriented approach to problem solving

Nice to Have:

• Experience with endpoint security tools

• Familiarity with IT asset management practices

• Experience supporting telephony or device management systems

• Exposure to basic networking concepts and troubleshooting

About Hansell Tierney:

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Compensation and Benefits Disclosure

The compensation range listed above represents the expected range for this position. Actual compensation may vary based on factors including experience, skills, internal equity, and geographic location.

Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, paid time off, and other employer-sponsored programs.