What are the responsibilities and job description for the IT Support Technician position at Hansel Auto Group?
Hansel Auto Group is seeking an Full time entry-level IT Support Technician who is excited to learn, grow, and take pride in doing things the right way. This role is ideal for a detail-oriented individual who enjoys structured tasks, clean setups, and consistent processes.
Location: Petaluma, Ca (Hansel Honda- Onsite) Be able to travel to Petaluma, Santa Rosa, and Napa at our other locations.
Department: Information Technology
Employment Type: Full-time | On-site with local travel
Key Responsibilities
- New hire onboarding and employee terminations, ensuring all steps are completed accurately and consistently.
- Setting up computers, monitors, phones, and peripherals for new hires and office moves.
- Running and organizing cabling so workspaces are professional, clean, and tidy.
- Providing Tier 1 / Tier 1.5 IT support for PCs, printers, phones, logins, and MFA issues.
- Documenting work clearly and consistently in the IT ticketing system.
What We’re Looking For
- Extremely detail-oriented with pride in clean, organized work.
- Excited to learn technology and grow an IT career.
- Strong English communication skills (written and verbal).
- Reliable, consistent, and comfortable following checklists and procedures.
- Able to work well with non-technical users.
Requirements
- Valid California driver’s license and reliable transportation.
- Ability to regularly lift up to 50 pounds and assist with moving IT equipment.
- Comfortable standing, bending, and working with cabling and hardware.
- Must pass a pre-employment drug test.
- Basic computer knowledge required; prior IT experience is a plus but not required.
Why Join Hansel Auto Group?
This role offers hands-on experience in a professional IT environment, exposure to real-world systems and processes, and a clear path for growth into more advanced IT roles. You’ll join a supportive team that values doing work correctly — not rushing through it.
If you take pride in detailed work and want to build a strong foundation in IT, we encourage you to apply.