What are the responsibilities and job description for the Parts Advisor position at Hansel Auto Group?
Company Description Hansel Auto Group is a fifth‑generation, family-owned transportation business with roots dating back to 1851. The group offers a wide selection of popular new and used vehicle brands, as well as parts and service, to customers in the region. Hansel Auto Group is known for professionalism, integrity, and honesty, and is committed to delivering a pleasant, efficient, and friendly experience. The organization focuses on fair pricing, quality products, knowledgeable team members, and strong support after the sale. This customer-centered approach has helped build a loyal customer base and a respected reputation in the community.
Role Description The Parts Advisor role at Hansel Auto Group is a full-time, on-site position based in Santa Rosa, CA. The Parts Advisor will assist customers and service technicians in identifying, locating, and ordering the correct automotive parts and accessories. Daily tasks include handling in-person and phone inquiries, providing accurate parts recommendations, preparing estimates, and processing parts orders, returns, and warranty claims. The role also involves maintaining organized inventory, checking stock levels, receiving and storing shipments, and coordinating with the service and sales teams to support timely vehicle repairs. The Parts Advisor is expected to uphold a high standard of customer service, ensure clear communication, and contribute to an efficient, professional parts department.
Qualifications
Role Description The Parts Advisor role at Hansel Auto Group is a full-time, on-site position based in Santa Rosa, CA. The Parts Advisor will assist customers and service technicians in identifying, locating, and ordering the correct automotive parts and accessories. Daily tasks include handling in-person and phone inquiries, providing accurate parts recommendations, preparing estimates, and processing parts orders, returns, and warranty claims. The role also involves maintaining organized inventory, checking stock levels, receiving and storing shipments, and coordinating with the service and sales teams to support timely vehicle repairs. The Parts Advisor is expected to uphold a high standard of customer service, ensure clear communication, and contribute to an efficient, professional parts department.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building long-term relationships.
- Experience with Dealer Management systems and related dealership operations to support accurate parts ordering and documentation.
- Effective Communication skills, both verbal and written, to interact clearly with customers, technicians, and team members.
- Inventory Control skills, including stock management, organization, and basic data entry to maintain accurate parts records.
- Basic automotive parts knowledge or dealership parts experience; prior Parts Advisor or similar role in an auto environment is preferred.
- Ability to work on-site in Santa Rosa, CA, including standing for extended periods and safely handling parts of varying sizes and weights.
- Strong attention to detail, reliability, and the ability to multitask in a fast-paced environment while meeting deadlines.
- High school diploma or equivalent required; additional technical or automotive training is a plus.